Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Sultan Rana Imtiaz

Summary

Dedicated and adaptable healthcare support professional with hands-on experience in medical reception, administrative coordination, and patient care across general practice and urgent care settings. Skilled in appointment scheduling, managing patient enquiries, maintaining accurate records, and supporting day-to-day clinic operations. Known for clear communication, strong organisational skills, and the ability to remain calm and efficient in fast-paced environments. Recently relocated from New Zealand to Australia and seeking to contribute to a professional healthcare team in a front-line support or reception role.

Overview

4
4
years of professional experience

Work History

Medical Administrative Assistant

Botnay Medical and Urgent Care
Auckland
06.2024 - 03.2025

• Organized administrative processes, improving office efficiency and

patient flow.

• Coordinated medical appointments, ensuring streamlined patient care.

• Facilitated communication between healthcare professionals to

optimize service delivery.

• Monitored and maintained office inventory to prevent shortages.

• Provided secretarial support, including managing patient records and

assisting with medical billing.

• Enhanced patient experience by maintaining a clean, comfortable

waiting area.

• Streamlined scheduling systems, reducing patient wait times and

increasing clinic efficiency

  • Helped create a comfortable environment for patients by providing emotional support when necessary.
  • Recorded vital signs regularly to monitor health conditions closely.

Healthcare Assistant (front Desk )

Lifelinemedical centre
Otahuhu, Auckland
08.2023 - 05.2024

• Assisted medical team members with patient exams and clinical procedures.

• Recorded and updated patient medical histories, vital statistics, and test results in electronic records.

• Educated patients using mobile technology about their medical conditions and treatment options.

• Supported physicians during exams, ensuring smooth operations and patient comfort.

• Assisted in administering medication under supervision.

• Performed basic clinical tasks, including vital sign checks and blood glucose testing.

Medical Receptionist in GP (front Desk)

Local Doctors
Auckland
01.2023 - 05.2023

• Streamlined patient check-ins, significantly reducing waiting time and enhancing the patient experience.

• Managed appointment scheduling, ensuring timely patient flow and minimal disruption.

• Coordinated follow-ups and appointment reminders for improved patient outcomes.

• Assisted doctors with administrative tasks, such as paperwork and patient documentation.

• Managed front-desk operations and handled patient inquiries in a professional manner.

• Processed medical information to ensure up-to-date patient records.

  • Enhanced communication with patients by addressing their queries and concerns promptly.
  • Prepared examination rooms prior to appointments – guaranteeing a clean and comfortable environment for each patient.

Medical Officer - Orthopedics (Support Role)

DHQ-Teaching/Hospital Gujranwala
Gujranwala
07.2022 - 01.2023
  • Supported doctors and nurses in the smooth coordination of patient care across outpatient and emergency settings.
  • Maintained accurate and timely documentation of patient encounters, treatment summaries, and discharge information.
  • Communicated effectively with patients and their families to provide clear instructions and emotional support.
  • Ensured medical records were updated and stored in accordance with hospital protocols.
  • Collaborated with nursing staff and admin teams to manage patient flow and improve care efficiency.
  • Monitored patient vitals and provided basic clinical support under supervision.
  • Prioritised confidentiality and professionalism in a high-pressure hospital environment.

House-Officer (Medical Intern) (Support Rotation)

DHQ- Teaching/Hospital Gujranwala
Gujranwala
06.2021 - 06.2022
  • Rotated through internal medicine and surgical departments providing administrative and patient coordination support.
  • Prepared patient examination rooms and assisted with intake documentation and vital signs monitoring.
  • Worked closely with senior clinicians and nursing teams to support patient rounds and post-visit record updates.
  • Educated patients on post-treatment care instructions and appointment follow-ups.
  • Maintained hygiene protocols and adhered to infection control procedures.
  • Supported clinical teams during patient admissions, transfers, and discharges with a focus on smooth workflow and communication.

Education

MBBS -

Nisthar Medical College
Multan Pakistan
04.2021

A-levels (science) -

Beaconhouse
Palm Tree Campus Gujranwala

O-Levels science -

Divisional Public School
Gujranwala, Pakistan

Remeuera intermeidate school
Remuera, Auckland

Remeuera primary school
Remuera, Auckland

Skills

    Administrative & Office Skills

  • Appointment Scheduling & Calendar Management
  • Medical Record Keeping & Data Entry
  • Medical Billing & Patient Invoicing
  • Front Desk Operations
  • Familiarity with Practice Management Systems (eg, Medtech, Zedmed – training-ready)
  • Phone Handling & Patient Triage
  • Microsoft Office Suite & Email Communication
  • Communication & Interpersonal Skills

  • Professional Verbal and Written Communication
  • Customer Service in Healthcare Settings
  • Conflict Resolution & Empathy
  • Multicultural and Multilingual Communication (English, Urdu)

    Patient Support & Clinical Awareness

  • Patient Check-in and Intake Procedures
  • Infection Control & Hygiene Protocols
  • Handling Specimens and Test Requests
  • Basic Vital Signs Monitoring (if relevant to job)
  • Workplace Skills

  • Multitasking in Busy Clinic Environments
  • Time Management & Prioritisation
  • Adaptability to New Software & Systems
  • Attention to Detail
  • Team Collaboration
  • Confidentiality & Discretion

Languages

English, Urdu
Native

Personal Information

  • Nationality: New zealand
  • Date of birth: 28-12-1994

Timeline

Medical Administrative Assistant

Botnay Medical and Urgent Care
06.2024 - 03.2025

Healthcare Assistant (front Desk )

Lifelinemedical centre
08.2023 - 05.2024

Medical Receptionist in GP (front Desk)

Local Doctors
01.2023 - 05.2023

Medical Officer - Orthopedics (Support Role)

DHQ-Teaching/Hospital Gujranwala
07.2022 - 01.2023

House-Officer (Medical Intern) (Support Rotation)

DHQ- Teaching/Hospital Gujranwala
06.2021 - 06.2022

A-levels (science) -

Beaconhouse

O-Levels science -

Divisional Public School

Remeuera intermeidate school

Remeuera primary school

MBBS -

Nisthar Medical College
Sultan Rana Imtiaz