
Dedicated and adaptable healthcare support professional with hands-on experience in medical reception, administrative coordination, and patient care across general practice and urgent care settings. Skilled in appointment scheduling, managing patient enquiries, maintaining accurate records, and supporting day-to-day clinic operations. Known for clear communication, strong organisational skills, and the ability to remain calm and efficient in fast-paced environments. Recently relocated from New Zealand to Australia and seeking to contribute to a professional healthcare team in a front-line support or reception role.
• Organized administrative processes, improving office efficiency and
patient flow.
• Coordinated medical appointments, ensuring streamlined patient care.
• Facilitated communication between healthcare professionals to
optimize service delivery.
• Monitored and maintained office inventory to prevent shortages.
• Provided secretarial support, including managing patient records and
assisting with medical billing.
• Enhanced patient experience by maintaining a clean, comfortable
waiting area.
• Streamlined scheduling systems, reducing patient wait times and
increasing clinic efficiency
• Assisted medical team members with patient exams and clinical procedures.
• Recorded and updated patient medical histories, vital statistics, and test results in electronic records.
• Educated patients using mobile technology about their medical conditions and treatment options.
• Supported physicians during exams, ensuring smooth operations and patient comfort.
• Assisted in administering medication under supervision.
• Performed basic clinical tasks, including vital sign checks and blood glucose testing.
• Streamlined patient check-ins, significantly reducing waiting time and enhancing the patient experience.
• Managed appointment scheduling, ensuring timely patient flow and minimal disruption.
• Coordinated follow-ups and appointment reminders for improved patient outcomes.
• Assisted doctors with administrative tasks, such as paperwork and patient documentation.
• Managed front-desk operations and handled patient inquiries in a professional manner.
• Processed medical information to ensure up-to-date patient records.
Administrative & Office Skills
Communication & Interpersonal Skills
Patient Support & Clinical Awareness
Workplace Skills