SULUETI CAMAIVUNA
Chullora
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
27
27
years of professional experience
Work History
Receptionist
Arena Hotel
Greenacre
12.2017 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Prepared weekly employee work schedules for team members.
- Resolved service-related problems and documented actions in system.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted local entertainment and sporting events and offered details to assist guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Planned coverage needs and organized services to support incoming special events.
Receptionist
United Pacific Industries
SUVA
01.2013 - 05.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
Business Owner
DIAMOND NIGHTCLUB
SUVA
12.2007 - 12.2012
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Provided outstanding coaching to employees to boost productivity.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Employed prompt decision-making and in-depth research to resolve issues.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Learned and remained updated on statutory requirements and regulations.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Consulted with customers to assess needs and propose optimal solutions.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Verified parts and materials through audit inspections and independent checks.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
Branch Office Administrator
JOHN BEATER ENTERPRISES
SUVA
03.1999 - 02.2007
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Maintained office supplies and equipment to support team productivity.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Developed and implemented marketing plans, special promotions and customer relations events.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Assigned job roles and oversaw performance.
- Managed maintenance of facility and grounds.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Trained team members on new hotel services and products to support promotional efforts.
- Mentored office employees on proper administrative procedures and how to use programs such as MYOB AND HANDILEDGER, keeping operations consistent and efficient for maximum performance.
- Supervised 8 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Arranged corporate and office conferences for company employees and guests.
- Drove implementation of MYOB and HANDILEDGER software to automate office operations.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
ACCOUNTS CLERK
FORESTRY DEPARTMENT
SUVA
01.1998 - 12.1998
- Set up and updated Excel spreadsheets to track financial data.
- Reported financial data and updated financial records in ledgers and journals.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Completed bi-weekly payroll for company employees.
- Used accounting software to prepare weekly and monthly financial reports.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reviewed general ledger entries and assessed accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Transferred data and documents for smooth system migrations and software updates.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Education
High School Diploma -
BALLANTINE MEMORIAL SCHOOL
SUVA, FIJIAGEING SUPPORT
TAFE, BANKSTOWN
BANKSTOWN04.2020
WARE HOUSE MANAGEMENT
TAFE BANKSTOWN
Bankstown, NSW11.2018
DIPLOMA iN BUSINESS STUDIES
FIJI NATIONAL UNIVERSITY
FIJI04.2009
Skills
- Administrative Support
- Attention to Detail
- Prioritization and Time Management
- Customer Service-Oriented
- Computer Proficiency
- Multi-Line Phone Systems
- Positive Attitude and Energetic
- Data Entry and Database Software
- Documentation and Reporting
- Switchboard Operation
Timeline
Receptionist
Arena Hotel
12.2017 - Current
Receptionist
United Pacific Industries
01.2013 - 05.2017
Business Owner
DIAMOND NIGHTCLUB
12.2007 - 12.2012
Branch Office Administrator
JOHN BEATER ENTERPRISES
03.1999 - 02.2007
ACCOUNTS CLERK
FORESTRY DEPARTMENT
01.1998 - 12.1998
High School Diploma -
BALLANTINE MEMORIAL SCHOOL
AGEING SUPPORT
TAFE, BANKSTOWN
WARE HOUSE MANAGEMENT
TAFE BANKSTOWN
DIPLOMA iN BUSINESS STUDIES
FIJI NATIONAL UNIVERSITY
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