Suly Wemyss

Departing trains safely

Making pa announcements informing customers of upcoming stops and and delays that my occur on the journey

Reporting incidents using correct vline procedures.

Communication through radio to the driver when safe to close doors or if there is an emergency that requires emergency services

Keeping a tally of customers

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

Operating console , customer service, cash handling, pos operation, computer work, stock rotation, and cleaning

• Provided exceptional customer service, addressing concerns and answering inquiries promptly.
• Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
• Managed business customer service, responding to requests and concerns promptly.
• Resolved customer service escalations to promote mutually beneficial outcomes.