Sumaira Ali
Dandenong
Summary
Adept at enhancing customer satisfaction, I spearheaded training initiatives at Taco Bell, elevating team performance through effective coaching. My background in fast-paced environments honed my multitasking and cash handling skills, ensuring high-quality service and operational efficiency.
Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.
Overview
3
3
years of professional experience
Work History
Service Crew Member
McDonald's Restaurant
02.2024 - Current
- Responded to customer complaints and promptley resolved issues to ensure satisfaction.
- Assisted customers with menu selections and answered questions about food items.
- Handled cash and processed transactions accurately at the register.
- Assisted in setting up and closing down the restaurant at the beginning and end of shifts.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Crew Member Trainer
Taco Bell
09.2022 - 05.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Collaborated with management to identify areas for improvement within the team''s performance.
Crew Member
KFC Restaurant
12.2021 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
No Degree -
Dandenong High School
Dandenong, VIC12-2024
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Efficient task completion
- Scheduling
- Performance improvement
- Cash handling
- Stress tolerance
- Safe handling standards
- Training and coaching
Timeline
Service Crew Member
McDonald's Restaurant
02.2024 - Current
Crew Member Trainer
Taco Bell
09.2022 - 05.2024
Crew Member
KFC Restaurant
12.2021 - 11.2023
No Degree -
Dandenong High School
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