Sumaira Faqir Hussain

• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Conducted regular patrols of key areas to spot and control security concerns.
• Monitored security checkpoints for compliance with applicable security protocols.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Assisted with deployment of advanced technology and equipment for screening purposes.
• Attended daily briefings with supervisors to discuss issues with security screening processes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.

•Resolved concerns with products or services to help with
retention and drive traffic on channel and website.

•Promoted company brand and unique offerings through
personalized client service.
•Collected clients feedback and made process changes

mentoring more than 20 people.

•Participated in the growth of business.

•Built rapport with client through empathetic listening and understanding their unique needs or preferences.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Integrated technology and business operations to identify targeted solutions to customer issues.