Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven excellent written communication skills and background in Health and Nursing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Applications Coordinator
Dust Diseases Care, iCare
01.2023 - Current
Managed a caseload of clients applying for compensation often with complex medical needs and supporting them through the applications process
Submitted the highest number of cases in the team for assessment by the Medical Assessment Panel (MAP)- a total of 32 applicants over 5 months
Liaised with other stakeholders such as doctors, hospitals, clients and other medical providers to ensure accurate and timely retrieval of information
Excelled in attention to detail, particularly when interviewing clients for the purposes of a work history report and when compiling a work history report
Worked within legislative framework to ensure client eligibility for the scheme, often liaising with legal and other departments for advice relating to complex cases
Enhanced user experience for applicants through clear communication and timely responses
Trained new staff members on application procedures, fostering a supportive work environment and promoting knowledge sharing among colleagues.
Maintained up-to-date records of all applications, ensuring accurate data for reporting and compliance purposes
Registered Nurse
Leichhardt General Practice
02.2020 - Current
Acting as the primary point of contact for patients with regards to chronic disease management plans and coordinating their health with their general practitioner, other specialists and allied health professionals
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery
Spearheaded and led practice quality improvement projects from beginning to end, collaborating with primary health networks and pilot programs in order to improve patient health outcomes. Projects included COPD Management, Hepatitis C detection and management, improving vaccination uptake, improving cancer screening uptake
Increased practice revenue by $10,000 through participation and implementation of quality improvement projects
Education
Masters in Nursing -
University of Sydney
Sydney, NSW
12.2019
Bachelor of Science - Physiology
University of New South Wales
Kensington, NSW
12.2017
Higher School Certificate -
SCEGGS Darlinghurst
Darlinghurst, NSW
12.2012
Skills
Problem-Solving
Attention to Detail
Time Management
Teamwork and Collaboration
Multitasking
Excellent Communication
Certification
CPR Certification
NSW Driver's License
Basic Life Support Certification (BLS)
First Aid Certification
Certified Nurse Immuniser
References
Michelina Bell, Team Leader Applications and Onboarding, Dust Diseases Care
Work: (02) 7922 1398
Email: michelina.bell@icare.nsw.gov.au
Dr Jessica Stuart-Harris, Practice Partner & General Practitioner, Leichhardt General Practice
Email: bonnyjessica1@gmail.com
Timeline
Applications Coordinator
Dust Diseases Care, iCare
01.2023 - Current
Registered Nurse
Leichhardt General Practice
02.2020 - Current
Masters in Nursing -
University of Sydney
Bachelor of Science - Physiology
University of New South Wales
Higher School Certificate -
SCEGGS Darlinghurst
CPR Certification
NSW Driver's License
Basic Life Support Certification (BLS)
First Aid Certification
Certified Nurse Immuniser
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