Sumaiya Begum Ismail

Manage end-to-end recruitment for professional and high-volume operational roles across Australia, ensuring business continuity and operational efficiency, even during peak periods.

Partner closely with hiring managers, providing strategic consultation to define talent needs, prioritize requirements, and implement best practice recruitment strategies.

Drive urgency and efficiency throughout the hiring process by proactively identifying and removing obstacles, adopting innovative sourcing and recruiting approaches to attract top talent.

Develop and execute sourcing strategies using digital platforms like Seek, Indeed, Facebook Groups, LinkedIn, and HR community networking to increase quality-of-hire while reducing spend on external agencies.

Collect and analyze recruitment data to identify gaps, provide actionable insights, and support ongoing improvements in time-to-fill and candidate experience.

Lead and support initiatives in employer branding and deliver a positive, engaging candidate experience aligned with organisational values and employee value proposition.

Manage recruitment projects including bulk hiring across mining and oil & gas sectors, recruiting service attendants, chefs, trades, facility managers, office administrators, and support centre roles.

Oversee pre-learning programs, site inductions, and preparation of candidates for site entry, ensuring smooth handover and compliance with site requirements.

Hired registered nurses, NDIS professionals, graduate nurses, and kitchen support staff for aged care, hospitals, nursing homes, and in-home care.

Managed up to 5 candidate profiles concurrently and conducted interviews for onboarding.

Built and leveraged a diverse talent database through persistent networking.

Oversaw staff and client training to ensure compliance with federal, state, and local regulations.

Spearheaded special projects by removing obstacles and resolving issues quickly, saving time and improving efficiency.

Operated in a high-volume talent management environment, managing the full recruitment lifecycle for 14 retail stores across three states. Collaborated closely with store managers to accurately assess and fulfill their hiring needs. Reviewed and refined all job postings for stores within the territory to ensure clarity and alignment with brand standards.

Conducted thorough phone screenings and coordinated subsequent interviews with qualified candidates. Prepared and extended verbal and written offers to both exempt and non-exempt applicants, ensuring a seamless hiring process. Maintained comprehensive records of applicant flow to support efficient internal workflows and ensure compliance with relevant employment laws and regulations.

Partnered with senior management to develop and maintain a robust talent pipeline aligned with future hiring requirements. Designed and implemented employee retention strategies to foster workforce stability. Monitored and reported on workplace health and safety compliance, ensuring adherence to organizational standards.

Contributed to the development and execution of innovative recruitment initiatives and HR training programs. Supported the Country HR Team and HR Projects with various ad hoc tasks. Assisted the Employee Relations team in effective staff coordination.

Key Achievements:

Recruited and onboarded 120-150+ new hires annually by leveraging company websites and sourcing platforms, optimizing talent acquisition efforts.

Successfully achieved a balanced internal to external hiring ratio of 45:65 against the area goal of 50:50, enhancing cost-efficient talent sourcing.

Improved gender diversity ratio from 32:68 to 43:67 within three quarters, moving closer to the 50:50 target.

Ensured 100% induction training completion for all new hires within the first week and achieved full training compliance for existing employees within three quarters.

Certified trainer for H&M India and mentor for upcoming trainers across four states.

Maintained up-to-date knowledge and utilization of applicant tracking systems to streamline recruitment processes.

Developed and implemented customized recruitment strategies tailored to the specific requirements of diverse vacancy types, optimizing job descriptions, social media campaigns, and targeted job board placements to meet client needs. Managed the end-to-end recruitment process, including candidate sourcing, interviewing, job offers, and contract negotiations, ensuring alignment with client expectations.

Conducted thorough market and competitor analysis to inform and refine hiring strategies, enhancing recruitment effectiveness. Collaborated closely with directors to review applications and identify top-tier candidates, supporting strategic talent acquisition decisions.

Promoted diversity and inclusion by establishing initiatives that ensure equal opportunity and career advancement. Coordinated and participated in job fairs and industry user groups to expand candidate pools and strengthen employer branding.

Enhanced team capabilities through motivational coaching, training, and strategic guidance. Applied strong negotiation skills to achieve mutually beneficial agreements with both clients and candidates, fostering long-term partnerships.

Built and maintained productive relationships with external clients, consistently delivering on recruitment objectives.

Key Achievements:

Successfully closed 3-5 recruitment profiles per month, consistently meeting or exceeding targets.

Achieved an average commission rate of 15% by surpassing budget goals.

Filled regional manager positions within an average timeframe of four weeks, demonstrating efficiency and market expertise.

• Oversaw store operations while generating 1 cr in monthly sales.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Oversaw store operations while generating 1 cr (Rs) in monthly sales.
• Assessed and elevated operations to target current demands.
• Diminished total loss by 0.2% by implementing effective operational improvements.
• Generated repeat business by responding to customer concerns with friendly & knowledgeable service.

• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.

• Placed prices and descriptive signage to enhance displays and promote items.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.
• Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
• Restructured merchandising strategy to promote high value and products.
• Updated 1200-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
• Staged and styled mannequins with appropriate lighting for best in-store presentation.