. Sumaiya Fatima
Strathfield,NSW
Summary
Adept Customer Support Specialist with a proven track record at Medi Needs, excelling in complaint handling and communication. Achieved repeat business through exceptional service and conflict management, maintaining high customer satisfaction. Skilled in managing high-volume calls and providing professional assistance across multiple channels.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Medi Needs
India
10.2022 - 11.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Intern and Volunteer
Nakoda Chemicals
Hyderabad
11.2022 - 12.2022
- Educating local communities on medications by explaining and answering their queries.
- Assisted in organizing and facilitating health education workshops for the community.
- Handled inquiries, resolved complaints, and ensured customer satisfaction.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Bachelor of Pharmacy
St Paul College of Pharmacy
Hyderabad09.2023
Skills
- Complaint Handling
- Call centre experience
- Conflict Management
- Excellent Communication skills
- Microsoft Windows and Office
- Collaborative Team Player
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Professional Working
Timeline
Intern and Volunteer
Nakoda Chemicals
11.2022 - 12.2022
Customer Support Specialist
Medi Needs
10.2022 - 11.2023
Bachelor of Science - Bachelor of Pharmacy
St Paul College of Pharmacy