Sumalee Oconner
Marino SA
Summary
Professional with comprehensive background in therapeutic practices, equipped to deliver exceptional client care. Proven ability to tailor treatments to individual needs, enhancing client satisfaction and overall well-being. Highly collaborative team player known for adaptability and results-driven approach, excelling in dynamic environments. Proficient in various massage techniques and maintaining serene, client-focused atmosphere.
Overview
9
9
years of professional experience
Work History
Small Business Owner, Massage Therapist
Signature Massage & Spa
05.2024 - 02.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated clients on benefits of massage and recommended home care techniques.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Researched new massage techniques and treatments.
- Prepared oils and lotions for massages.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on areas such as posture, at-home exercises and stretches.
Mobile Massage Therapist
Adelaide Mobile Massage
06.2022 - 03.2024
- Enhanced client satisfaction by providing customized massage therapy sessions tailored to individual needs.
- Utilized proper draping techniques to maintain clients'' comfort level while applying appropriate pressure during massages.
- Ensured a clean and hygienic environment by following strict sanitation protocols and maintaining equipment cleanliness.
- Developed strong rapport with clients by actively listening to their concerns and effectively addressing their specific needs during each session.
- Prepared oils and lotions for massages.
Small Business Owner, Massage Therapist
Mooringe Thai Massage
01.2016 - 03.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
- Researched new massage techniques and treatments.
- Administered Swedish, deep tissue and sports massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Education
Certificate III - Massage Therapy
Australian Institute of Fitness
Adelaide, SA07-2018
Skills
- Small business operations
- Business marketing
- Business management and development
- Client consultation
- Hot stone massage
- Relaxation techniques
- Sports massage
- Lymphatic drainage
- Cupping therapy
- Aromatherapy
- Trigger point therapy
- Body treatments
- Reflexology
- Anatomy
- Facial massage
Languages
Thai
Native or Bilingual
Timeline
Small Business Owner, Massage Therapist
Signature Massage & Spa
05.2024 - 02.2025
Mobile Massage Therapist
Adelaide Mobile Massage
06.2022 - 03.2024
Small Business Owner, Massage Therapist
Mooringe Thai Massage
01.2016 - 03.2023
Certificate III - Massage Therapy
Australian Institute of Fitness
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