Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

SUMAN ADHIKARI

COOMBS,ACT

Summary

Highly motivated and results-driven restaurant management professional offering 5 years’ experience (Primarily in management and supervisory roles) with some of the Australia leading hospitality venues including The Italian Place, Bondi Pizza and The morning owl café. My effectiveness in any role is enhanced by highly developed professionals’ skills which includes communication, interpersonal, Problem-solving, decision making, Time management, perhaps most notably leadership skills (demonstrated throughout my work experience) Food handler certificate Nepal Personal Attributes Communication skills: A good listener who also consult with others and make decisions. Proficient communication skills developed while working closely with in team at my workplace Excellent communication skills Time Management Skills: Ability to prioritize duties and achieved a distinction grade during my academic project in college Experienced working in busy environment and managing my self and staff during busy time Other Demonstrated skills Reliable and trustworthy with a strong work ethics and value A high achiever, received, excellent customer feedback Really easy going and able to work as a team Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

The Italian Place Enoteca
02.2020 - Current
  • Highly dedicated and motivated restaurant manager for 3 years serving best Customer service to peoples and operating day to day operation. I also take responsibility of hiring staff and train them.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting
  • Reconciled cash and credit card transactions to maintain accurate records
  • Correctly calculated inventory and ordered appropriate supplies
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales
  • Assisted in development and implementation of new menus to offer variety and options to customers
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Assistant Café Manager

Morning Owl café
01.2018 - 01.2020
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Managed display products effectively to achieve consistent sales with minimal waste.

Head Section Waiter

Bondi Pizza Restaurant and grill
09.2017 - 01.2020
  • During my wonderful career opportunity with Bondi Pizza Restaurant and grill, my role was not limited to providing friendly, attentive, and efficient service to our valued guest
  • Activities Performed
  • To ensure front of house resource are ready and consistent with the menu guideline
  • Be proficient and a part of problem-solving team
  • Demonstrating good knowledge of food, beverages, and spirits
  • Ensure you are aware of any new changes on menu
  • Ensure a high standard of grooming in maintained daily and that of all staff on shift

Trainee

Hotel Radisson, The Fun Cafe
11.2014 - 05.2015
  • Food and beverage
  • Outlet, Olive Garden (Fine Dining Restaurant), Terrace Garden, Lobby lounge (1.5 month each)

B Server, Receptionist

Hotel Yak
04.2014 - 11.2014
  • Sunrise Café, Chimney (Fine Dining Restaurant), and Reservation section (2 month each)
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Set positive tone for entire dining experience as first point of contact for incoming guests

Education

RPL - Hospitality

KORDON INSTITUTE OF TECHNOLOGY
Redbank, VIC
11.2021

MBA - Accounting

HOLMES INSTITUTE
Sydney, New South
07.2021

Bachelor of Arts - Hospitality

BACHEOLER OF HOTEL MANAGEMENT
GLOBAL ACADEMY OF TOURISM AND HOSPITALITY EDUCATIO
08.2016

Skills

  • Food Challenges
  • Liquor Law Compliance
  • Conflict Resolution Techniques
  • Strategic Goals
  • Problem solving
  • Menu design
  • Payroll Submission
  • Calm and Pleasant Demeanor
  • Customer Service Best Practices
  • Accounts Payable and Accounts Receivable
  • Food Allergies
  • Hiring and Training
  • Teamwork and Collaboration

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Certification

Food and hygiene certificate Nepal HACCP Certificate Nepal RSA (NSW)

Languages

English
Native or Bilingual
Nepali
Native or Bilingual
German
Limited Working

Timeline

Restaurant Manager

The Italian Place Enoteca
02.2020 - Current

Assistant Café Manager

Morning Owl café
01.2018 - 01.2020

Head Section Waiter

Bondi Pizza Restaurant and grill
09.2017 - 01.2020

Trainee

Hotel Radisson, The Fun Cafe
11.2014 - 05.2015

B Server, Receptionist

Hotel Yak
04.2014 - 11.2014

RPL - Hospitality

KORDON INSTITUTE OF TECHNOLOGY

MBA - Accounting

HOLMES INSTITUTE

Bachelor of Arts - Hospitality

BACHEOLER OF HOTEL MANAGEMENT
SUMAN ADHIKARI