Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Suman K C

Bruce,New South Wales

Summary

Resourceful IT Technical Support Intern known for highly productive and efficient task completion. Skills in troubleshooting, network management, and software installation ensure effective resolution of technical issues. Adapt at communication, teamwork, and problem-solving, excelling in fast-paced environments where these soft skills are crucial to success.

Overview

9
9
years of professional experience

Work History

IT Technical Support Intern

Jobskillshare
02.2024 - Current
  • Created and managed over 500 user accounts in Active Directory, ensuring team members and clients had appropriate access and permissions.
  • Performed daily system checks on computer systems, identifying and resolving issues to ensure optimal performance and reducing downtime by 25%.
  • Reduced data recovery time by 40% through efficient backup procedures and regular testing of recovery protocols.
  • Managed and maintained network drives for over 50 users, ensuring reliable access and data organization.
  • Created and deployed group policies, enhancing security and streamlining user access across the organization.

L1 Desktop Support Engineer

Ausiee Farm Fresh
Bankstown, New South Wales
11.2020 - 09.2022
  • Successfully installed operating systems on computers, ensuring all systems were up-to-date and fully functional.
  • Managed and completed over 100 printing tasks per month, ensuring timely delivery and high-quality outputs.
  • Reduced transaction errors by 25% through meticulous handling of the point of sales system and regular training sessions for staff.
  • Implemented a daily data backup schedule, reducing data loss risk and ensuring up-to-date recovery points.

Customer Service Representative

Fuse Machines
Nepal
06.2015 - 08.2017
  • Increased customer satisfaction scores by 25% by providing personalized assistance and support.
  • Boosted customer retention rates by 15% through developing strong relationships and offering tailored support.
  • Provided personalized assistance and support to over 500 customers, resulting in a 20% improvement in overall customer satisfaction.
  • Achieved a 30% increase in positive customer feedback by building strong relationships and delivering personalized support.
  • Reduced average resolution time by 10% through personalized support and strong customer relationships, enhancing overall customer experience.

Education

Master of Science - Information Technology

Charles Sturt University
Sydney, NSW
07-2019

Bachelor of Science - Electronics Engineering Technologies

Kantipur Engineering College
Nepal
06-2015

Skills

  • Azure Cloud Computing
  • SQL Database Management
  • Command Prompt
  • Microsoft Exchange, Office 365
  • Wi-Fi Configuration and Management
  • Hardware Diagnostics and Repair
  • Troubleshooting Network Issues
  • Mobile Device Management (MDM)
  • Backup and Recovery
  • Window Server 2016/2019
  • Azure Active Directory
  • Group Policy
  • Mapping Network Drive
  • VMware, Hyper-V

Affiliations

  • Regularly attend tech meetups and conferences to stay updated on the latest industry trends and network with other IT professionals.
  • Maintain a healthy work-life balance by participating in regular exercise and sports activities, such as running, soccer.
  • Enjoy building and customizing gaming PCs with various components, such as the GIGABYTE GeForce RTX 4060, Ryzen 5 processors, Corsair Vengeance RAM, and Samsung 970 Evo Plus SSDs.

References

Bijay Baral, Utility Design Lead + Interface Manager, TOC Design

bijay.baral12@gmail.com

Shrijan Bhandari, Test and Support Engineer, Prudent Management

shrijanbhandari1318@gmail.com

Timeline

IT Technical Support Intern

Jobskillshare
02.2024 - Current

L1 Desktop Support Engineer

Ausiee Farm Fresh
11.2020 - 09.2022

Customer Service Representative

Fuse Machines
06.2015 - 08.2017

Master of Science - Information Technology

Charles Sturt University

Bachelor of Science - Electronics Engineering Technologies

Kantipur Engineering College

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Suman K C