Suman Pun
Summary
Experience Customer Service Advisor bringing more than a year of quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
Work History
Retail Worker
Woolworths Supermarket
04.2024 - Current
- Greet customers, help locate merchandise, and suggest suitable options.
- Replenish sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrate strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balance and organize cash register by handling cash and counting change
- Help customers complete purchases, locate items, and join reward programs.
- Check pricing, scan items, apply discounts, and print receipts to ring up customers.
- Use POS system to process sales, returns, online orders, and gift card activations.
- Provide excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Advisor
Sportsbet
12.2022 - 04.2024
- Process a range of inquiries between using various means of correspondence such as email, live chat, and telephone
- Answer and field all inbound bet requests via phone
- Provide and source accurate information to attend to and resolve customer inquiries
- Capture all relevant information into our customer database
- Constantly maintain knowledge and understanding of bet types, bet options, key events, and industry trends
- Respond to customer calls and emails to answer questions about products and services.
- Respond to customer needs through competent customer service and prompt problem-solving.
- Improve first-call resolution rates by providing accurate information and effective problem-solving skills.
- Participate in cross-functional projects aimed at improving overall company performance and customer experience.
- Educate customers about terms and conditions
Education
Bachelor of Information Technology -
Charles Darwin University
Casuarina, NT12.2021
Skills
- Excellent communication skills
- Excellent team leadership
- Reliability and punctuality
- Time management
- Call center experience
- Great customer service
- Patience and Empathy
- Customer Service
- Problem-solving abilities
- Active Listening
- Microsoft Outlook
- Microsoft Excel
References
Luis West,
Customer Service Manager at Sportsbet,
0467979895,
Luis.West@sportsbet.com.au
Timeline
Retail Worker
Woolworths Supermarket
04.2024 - Current
Customer Service Advisor
Sportsbet
12.2022 - 04.2024
Bachelor of Information Technology -
Charles Darwin University
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