Reading Books, Watching Movies, Travelling
Suman Pandey
Accountant, Chef
Franklin
Summary
Dynamic and versatile professional with extensive experience in hospitality, seeking to leverage my skills in customer service, event coordination, and team collaboration in a Space Coordinator role at WOTSO. Currently expanding my expertise into cybersecurity, demonstrating a commitment to continuous learning and adaptability in fast-paced environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Café Manager/Kitchen Manager
Via-Dolce
01.2019 - Current
- Managed daily operations, including menu creation, staff rostering, and customer service, aligning with business objectives
- Coordinated events and catered to diverse customer needs, ensuring high satisfaction levels.
Chef De Partie
Edgar's Inn
10.2022 - 10.2023
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Participated in food tastings and taste tests.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Monitored food and labor costs to verify budget targets were met.
Chef
Ainslie Football & Social Club
04.2021 - 12.2021
- Enhanced team efficiency and customer satisfaction through effective collaboration and multitasking in a fast-paced environment
- Demonstrated flexibility and problem-solving skills, adapting to various roles as needed.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.
Customer Service Agent
Coles
08.2018 - 07.2021
- Delivered exceptional customer service, addressing inquiries and fulfilling specific requests, enhancing the shopping experience
- Demonstrated organizational skills in managing product deliveries and customer interactions.
- Responded proactively and positively to rapid change.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Implemented and developed customer service training processes.
- Developed and updated databases to handle customer data.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Chef Assistant
Papa Pasticceria
01.2016 - 01.2018
- Progressed from kitchen hand to chef assistant, showcasing ability to learn quickly and take on increased responsibility
- Played a key role in food preparation, cleanliness, and supporting the chef during peak times.
Education
BBA - Accounting
King's Own Institute
Sydney, NSW 02.2015 - 04.2018
Certificate IV in Cyber Security (In Progress) - Cyber Security
CIT
Canberra 04.2023 - Current
Skills
Team Collaboration & Leadership
Problem-solving & Adaptability
IT Skills: MS Office, Social Media, Basic Cybersecurity Principles
Active Listening and Time management abilities
Social Media Marketing
Problem-solving abilities
Adaptability, Flexibility, Training and Onboarding
Quality Assurance and cost controls
Managing Deliveries
Employee Scheduling, Resource Allocation
Attention to Detail
Menu Pricing and Writing
Organizational Skills
Interpersonal Communication
Certification
Safe Food Handling Certificate
References
Available upon request.
Interests
Timeline
Certificate IV in Cyber Security (In Progress) - Cyber Security
CIT
04.2023 - Current
Chef De Partie
Edgar's Inn
10.2022 - 10.2023
Chef
Ainslie Football & Social Club
04.2021 - 12.2021
Café Manager/Kitchen Manager
Via-Dolce
01.2019 - Current
Customer Service Agent
Coles
08.2018 - 07.2021
Chef Assistant
Papa Pasticceria
01.2016 - 01.2018
BBA - Accounting
King's Own Institute
02.2015 - 04.2018