Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Timeline
Generic

Suman Pandey

Accountant, Chef
Franklin

Summary

Dynamic and versatile professional with extensive experience in hospitality, seeking to leverage my skills in customer service, event coordination, and team collaboration in a Space Coordinator role at WOTSO. Currently expanding my expertise into cybersecurity, demonstrating a commitment to continuous learning and adaptability in fast-paced environments.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
4
4
Languages

Work History

Café Manager/Kitchen Manager

Via-Dolce
01.2019 - Current
  • Managed daily operations, including menu creation, staff rostering, and customer service, aligning with business objectives
  • Coordinated events and catered to diverse customer needs, ensuring high satisfaction levels.

Chef De Partie

Edgar's Inn
10.2022 - 10.2023
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Participated in food tastings and taste tests.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Monitored food and labor costs to verify budget targets were met.

Chef

Ainslie Football & Social Club
04.2021 - 12.2021
  • Enhanced team efficiency and customer satisfaction through effective collaboration and multitasking in a fast-paced environment
  • Demonstrated flexibility and problem-solving skills, adapting to various roles as needed.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.

Customer Service Agent

Coles
08.2018 - 07.2021
  • Delivered exceptional customer service, addressing inquiries and fulfilling specific requests, enhancing the shopping experience
  • Demonstrated organizational skills in managing product deliveries and customer interactions.
  • Responded proactively and positively to rapid change.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Implemented and developed customer service training processes.
  • Developed and updated databases to handle customer data.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Chef Assistant

Papa Pasticceria
01.2016 - 01.2018
  • Progressed from kitchen hand to chef assistant, showcasing ability to learn quickly and take on increased responsibility
  • Played a key role in food preparation, cleanliness, and supporting the chef during peak times.

Education

BBA - Accounting

King's Own Institute
Sydney, NSW
02.2015 - 04.2018

Certificate IV in Cyber Security (In Progress) - Cyber Security

CIT
Canberra
04.2023 - Current

Skills

Team Collaboration & Leadership

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Certification

Safe Food Handling Certificate

References

Available upon request.

Interests

Reading Books, Watching Movies, Travelling

Timeline

Certificate IV in Cyber Security (In Progress) - Cyber Security

CIT
04.2023 - Current

Chef De Partie

Edgar's Inn
10.2022 - 10.2023

Chef

Ainslie Football & Social Club
04.2021 - 12.2021

Café Manager/Kitchen Manager

Via-Dolce
01.2019 - Current

Customer Service Agent

Coles
08.2018 - 07.2021

Chef Assistant

Papa Pasticceria
01.2016 - 01.2018

BBA - Accounting

King's Own Institute
02.2015 - 04.2018

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Suman PandeyAccountant, Chef