SUMAN RANI
Hocking,WA
Summary
Meticulous Executive Housekeeper using 17 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Committed Executive Housekeeper whose superior work and build a team of dedicated cleaning staff spans over 17 years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.
Meticulous Executive Housekeeper using 17 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
16
16
years of professional experience
Work History
Executive Housekeeping Manager
Silk Hospitality
01.2022 - Current
- Leadership & Staff Management
- Recruit, train, and supervise housekeeping staff
- Schedule and assign duties to housekeeping team members
- Monitor staff performance and provide feedback or corrective action
- Ensure compliance with company policies and safety regulations
- Operations & Quality Control
- Inspect vip rooms, public areas, and back-of-house spaces to maintain cleanliness standards
- Implement and enforce hygiene and sanitation protocols
- Manage laundry operations, ensuring linen and uniforms are well-maintained
- Oversee deep-cleaning schedules and special cleaning projects
- Budget & Inventory Management
- Control housekeeping expenses and manage department budgets
- Monitor and order cleaning supplies, equipment, and guest amenities
- Maintain inventory records and prevent waste or theft
- Guest Satisfaction & Service Excellence
- Ensure rooms and common areas meet guest expectations
- Address guest complaints and resolve housekeeping-related issues promptly
- Work closely with other departments (front office, maintenance, F&B) for seamless service
- Health, Safety & Compliance
- Enforce health, safety, and hygiene regulations (OSHA, fire safety, etc.)
- Ensure compliance with hotel brand standards and local laws
- Train staff in proper chemical usage and cleaning procedures
- Sustainability & Efficiency
- Implement eco-friendly cleaning practices and waste management programs
- Optimize energy and water consumption in housekeeping operations
Assistant Housekeeping Manager (Pandemic)
Silk Hospitality
11.2020 - 01.2022
- Reporting to Executive Housekeeper & operations Manager
- Managing up to 80 room attendants and 12 supervisors a day
- Inspecting guest rooms achieving and exceeding the goals and targets set for housekeeping
- Scheduling staff and supervisor as per the occupancy forecast
- Ensuring that the adequate levels of chemicals and equipment are maintained and placing purchasing order when required
- Taking disciplinary actions against the staff when necessary
- Conducting daily briefing and allocating special weekly tasks to room attendants and supervisors
- Ordering and maintaining stock par level
- Conducting regular inspection of all public areas and corridors to ensure that cleanliness and standards is always maintained
- Liaising with front office and managers on duty to ensure all arrivals rooms are ready for check in on time
Site Manager
HRC HOSPITALITY PVT LTD.
07.2014 - 11.2020
- Reporting to HRC operations Manager
- Managing up to 40 room attendants and 10 supervisors a day
- Inspecting guest rooms achieving and exceeding the goals and targets set for housekeeping
- Scheduling staff and supervisor as per the occupancy forecast
- Ensuring that the adequate levels of chemicals and equipment are maintained and placing purchasing order when required
- Taking disciplinary actions against the staff when necessary
- Conducting daily briefing and allocating special weekly tasks to room attendants and supervisors
- Ordering and maintaining stock par level
- Conducting regular inspection of all public areas and corridors to ensure that cleanliness and standards is always maintained
- Liaising with front office and managers on duty to ensure all arrivals rooms ready for check in on time
Site Manager
HRC HOSPITALITY PVT LTD.
07.2013 - 07.2014
- Reporting to HRC operations Manager
- Managing up to 35 room attendants and 12 supervisors a day
- Inspecting guest rooms achieving and exceeding the goals and targets set for housekeeping
- Scheduling staff and supervisor as per the occupancy forecast
- Ensuring that the adequate levels of chemicals and equipment are maintained and placing purchasing order when required
- Taking disciplinary actions against the staff when necessary
- Conducting daily briefing and allocating special weekly tasks to room attendants and supervisors
- Ordering and maintaining stock par level
- Conducting regular inspection of all public areas and corridors to ensure that cleanliness and standards is always maintained
- Liaising with the front office and managers on duty to ensure all arrivals rooms ready for checking in on time
Housekeeping Supervisor
HRC HOSPITALITY PVT LTD.
04.2009 - 07.2013
- Reporting to HRC Operation Managers and Site Manager
- Allocation of rooms to be serviced by room attendants
- Training new staff whenever needed
- Detailed inspection of up 60 rooms everyday
- Liaising with the front office to ensure all rooms are ready for arrival
- Ensuring appropriate chemical safety and OHS standard are maintained
- Operation of opera property management system(PMS)
Room attendant/Trainer
HRC HOSPITALITY PVT LTD.
11.2008 - 04.2009
- Stock and sort supplies
- Vacuum, clean, dust and polish guest rooms
- Make bed, change sheets, remove and replace used towels and toiletries
- Ensure security of guest rooms and privacy of guest
- Report any technical issues and maintenance needs
- Trained newly hire staff
- Follow hotels policies and procedure
- Report any lost property item
Education
Masters of Business -
Holmes institute for further Education
12.2020
Masters of Accounting - undefined
Holmes institute for further Education
07.2019
Diploma in Accounting - undefined
Australis Institute of Technology and Education
10.2012
Certificate IV in Financial Services - (Accounting)
Australis Institute of Technology and Education
09.2011
Advanced Diploma of Hospitality Management - undefined
Australian Institute of Commerce and Language
08.2009
Diploma of Hospitality Management - undefined
Austech Institute for Further Education
08.2009
Certificate III in Hospitality - (Asian Cookery)
Austech Institute for Further Education
04.2009
English for Academic Purposes - undefined
Windsor Institute
05.2008
Bachelor of Arts - undefined
Kurukshetra University
04.2005
Skills
- Comprehensive problem-solving abilities
- Sense of responsibility with excellent
- Energetic, dependable, confident and good in collaboration
- Willingness to learn and a dynamic team player
Professional Referees
Available upon request
Languages
English
Full Professional
Timeline
Executive Housekeeping Manager
Silk Hospitality
01.2022 - Current
Assistant Housekeeping Manager (Pandemic)
Silk Hospitality
11.2020 - 01.2022
Site Manager
HRC HOSPITALITY PVT LTD.
07.2014 - 11.2020
Site Manager
HRC HOSPITALITY PVT LTD.
07.2013 - 07.2014
Housekeeping Supervisor
HRC HOSPITALITY PVT LTD.
04.2009 - 07.2013
Room attendant/Trainer
HRC HOSPITALITY PVT LTD.
11.2008 - 04.2009
Masters of Accounting - undefined
Holmes institute for further Education
Diploma in Accounting - undefined
Australis Institute of Technology and Education
Certificate IV in Financial Services - (Accounting)
Australis Institute of Technology and Education
Advanced Diploma of Hospitality Management - undefined
Australian Institute of Commerce and Language
Diploma of Hospitality Management - undefined
Austech Institute for Further Education
Certificate III in Hospitality - (Asian Cookery)
Austech Institute for Further Education
English for Academic Purposes - undefined
Windsor Institute
Bachelor of Arts - undefined
Kurukshetra University
Masters of Business -
Holmes institute for further Education
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