Suman Thapa Chhetri
Melbourne,Australia
Summary
Developed skills in high-security environment, including effective communication and conflict resolution. Seeking to transition into new field, leveraging abilities in maintaining safety and order. Focused on contributing to new role with transferable skills in problem-solving and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Detention Service Officer
Serco Australia PTY LTD
02.2021 - Current
- Provided individual and group counselling to promote and increase personal awareness of responsibilities.
- Facilitated smooth transfers between facilities by coordinating with other detention centers and law enforcement agencies as needed.
- Observed conduct and behaviour of detainees to prevent disturbances and escapes.
- Streamlined communication channels by working closely with other departments such as case management, mental health services, and educational programs to promote a cohesive approach to detainees care.
- Successfully reduced the risk of altercations by using verbal de-escalation techniques to effectively diffuse potential conflicts.
- Collaborated with team members to maintain order and ensure safety during emergency situations and facility lockdown.
- Safely transported inmates to and from court, medical appointments, and other correctional facilities, ensuring their security throughout.
- Monitored door access, security cameras, and other surveillance tools to ensure the safety and security of the facility.
- Contributed to a positive work environment by mentoring new detention service officers and assisting with their integration into the team.
- Continuously developed professional skills through mandatory training and additional learning opportunities, staying up-to-date with best practices and regulatory requirements.
Building Supervisor
Henderson Brown
03.2020 - 10.2020
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard
- Acting as the face of the building and always providing a warm, professional welcome to all residents and their guests
- Monitoring all relevant movements of visitors, service providers and goods throughout the building and immediate surrounds
- Administration duties such as maintaining a building management software system, keeping an accurate resident and supplier database, receiving, and answering emails, telephone and security intercom inquiries and incident reporting
- Distributing and securing all site keys and security devices and, as needed Common Property keys
- Ensure supervision of residents moving in or vacating the premises and ensuring residents accountability for damages
- Ensure cleaning contractor maintains building to high standards
- Ensure necessary records, logbooks and reports as requested by the Committee and OC Management
Night Auditor
Pullman & Mercure Albert Park
09.2016 - 07.2019
- Reconciliations of credit cards
- Complete daily rebate reports & credit reports
- Prepare daily briefing report
- Provide a courteous, professional, and personalised service always at front desk
- Payment processing
- Analysis occupancy data trend
- Resolving guest enquiries on the front desk and phone to assure superior satisfaction
- Provide a smooth and professional check in and check out for all guests
- Maximise revenue for the hotel by up selling and cross selling on a continuous basis
Restaurant Manager
Marigold Enterprises
11.2008 - 02.2018
- Manage and oversee the entire restaurant operation
- Estimate consumption, forecast requirements, and maintain inventory
- Prepare staff salaries and manage all fees, taxes and expenses accrued by the restaurant
- Control costs and minimize waste - Process and organize all delivery documents in restaurant database
- Liaising with staff and maintaining relationship to ensure efficient and transparent work process
- Prepared for and executed new menu implementations
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Food & Beverage Attendant
Novotel On Collins
05.2014 - 09.2016
- Maintained a high level of customer service with emphasis on efficiency and courteousness
- Worked as an effective team member in a high- pressure work environment
- Assisted in inducting new staff and initiated new training method
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Bar Staff
Mariner Group
07.2007 - 09.2010
- Prepare alcohol or no-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders, and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
Education
Master’s in Professional Accounting - Accounting and Finance
University of Ballarat
Bachelor of Business Studies - Business and Marketing
Tribhuvan University
Skills
- Solid communication skills through extensive experience in customer service and liaising with managers
- Effective leadership and teamwork qualities such as providing training and support to ensure high productivity
- Able to efficiently and effectively multitasks and willing to assume extra responsibilities, as necessary
- Strong analytical skills and attention to details demonstrated while conducting reconciliation duties
- Practical knowledge in individual and sole trader tax returns, company, trust, and partnership tax returns
- Knowledge of Australian Tax including GST, FBT, CGT and PAYG Tax Withholding
- Accounts receivable, accounts payable, bank reconciliation, payroll processing, superannuation
Certification
- Victorian Commission for Gambling and Liquor Regulation Responsible Service of Alcohol November2019 - November2022 (hop0082093)
- KEAT Partners Accounting and Taxation Internship Program August2013 - November2013
- Certificate II in Security Operations (CPP20218)
- Certificate III in Security Operations (Team Leader/ Screening) (CPP31318)
- CPA Australia CPA Member December2010 (9650063)
ADDITIONAL INFORMATION
- Full Victorian Driving License
- Work type: Full Time
- Eligible to work in: Australia
Timeline
Detention Service Officer
Serco Australia PTY LTD
02.2021 - Current
Building Supervisor
Henderson Brown
03.2020 - 10.2020
Night Auditor
Pullman & Mercure Albert Park
09.2016 - 07.2019
Food & Beverage Attendant
Novotel On Collins
05.2014 - 09.2016
Restaurant Manager
Marigold Enterprises
11.2008 - 02.2018
Bar Staff
Mariner Group
07.2007 - 09.2010
Bachelor of Business Studies - Business and Marketing
Tribhuvan University
Master’s in Professional Accounting - Accounting and Finance
University of Ballarat
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