Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Roles And Responsibilities
Timeline
Generic

Sumanchand Daggubati

Tarneit,VIC

Summary

I am an enthusiastic, positive person who has a passion for providing top quality customer service and exceeding customer’s expectations. I have a combined 7years of previous Customer Service experience in Tourism and Travel & Public Transport industry. I can use the skills developed over the years and build new ones to improve my Professional Career.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Collections Officer

Recoveries Corp Ltd
01.2023 - Current
  • Delivering high quality and Consistent customer service in excess to the industry standards
  • Locate and Monitor delinquent accounts
  • Contacting customers and informing them of their overdue bills
  • Plotting payment extensions
  • Advising customers on their payment options and suggesting methods of payment
  • Negotiating suitable payment plans
  • Keep accurate record of all communications, amounts paid and payment plans
  • Ensure payments are made on time
  • Maintaining customer payment records
  • Responding to customer queries
  • Investigate and Resolve discrepancies
  • Follow all legal processes and legislative guidelines, including the privacy act
  • Documented collection activities in customer accounts utilizing computerized system.
  • Communicated effectively both verbally and in writing with external parties involved in the collection process.
  • Answered customer questions regarding account discrepancies or problems.
  • Used several media to locate clients, performed background checks and disseminated loan document information.
  • Maintained accurate records of all collection activity in accordance with company policy.
  • Participated in conference calls between clients and other internal departments as needed.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Provided feedback regarding the effectiveness of collection efforts for management review.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted research into various laws concerning consumer rights, bankruptcy filings, wage garnishments.
  • Assisted with legal documents pertaining to collections such as affidavits, summonses, subpoenas.
  • Reviewed accounts to determine payment plan compliance.

Customer Service Representative

Sky Television
03.2019 - 11.2022
  • Ensuring All customer questions are dealt with high standard of Customer Service Skills
  • Collected deposits or payments and arranged for billing.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Supported sales team members to drive growth and development.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Parking Officer

Auckland Transport
01.2016 - 12.2018
  • The fleet vehicles while on duty are very well maintained and report any faults to the manager
  • Undertake driving duties as instructed and as per the Operational requirements
  • Communicate with the Communication Room through the RT (Radio Telephone) whenever there are any issues
  • Ensure the Vehicle is in safe Operating condition through the specified checks and Procedures
  • Ensure all the Safety Equipments are well maintained and are in correct order for use all the time
  • Comply with all the Health and Safety Standards
  • Issue Tickets, Operate Electronic Ticketing Machines
  • Ensure the Vehicle Inspection Sheet/Report is Duly completed and recorded accurately
  • Participate in Employee engagement culture and Activities
  • Worked closely with law enforcement officers to ensure compliance with all laws regarding vehicle operation on public roads.
  • Certified optimal use of lot by evaluating area and parking scheme.
  • Maintained accurate records of daily activities including citations issued, warnings given.
  • Monitored traffic flow in assigned area, ensuring all vehicles followed proper regulations.
  • Performed minor maintenance duties such as replacing broken signs or filling potholes.
  • Collected fees from pay stations and issued receipts as necessary.
  • Reported any suspicious or illegal activity observed during patrols.
  • Adhered strictly to safety protocols while performing job duties in order to protect self from potential hazards.
  • Assisted motorists with such things as flat tires, keys locked in car or battery jump-starts.
  • Patrolled parking lots to identify unauthorized vehicles and issue citations.

Travel Consultant

Eco Travels
01.2011 - 03.2015
  • Responsible for running all aspects of the Business, With regards to Giving Information, Booking Tickets, and arranging Package tours, and Accommodation
  • Implemented systems for staffing, scheduling and training
  • Responsible for the development and costing of the Promotions for the business
  • Responsible for coming up with marketing ideas to increase revenues for the business
  • Communicate with customers and get feedback and implement the best suggestions
  • Successfully achieved the targets set by the owner by organising special bookings and Promotions
  • Successfully managed the Business whilst maintaining excellent customer service and sales results through high team motivation and loyalty
  • Monitored competitors' prices and offerings to maintain competitive edge in the market.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Booked transportation and hotel reservations using computer or telephone.
  • Conducted destination research to offer clients insightful travel advice and recommendations.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.

Education

National Diploma -

Travel and tourism Level 5
Auckland, Newzealand

Diploma -

Hospitality Management
India

Skills

  • Clean Drivers Licence
  • Clean Criminal Record
  • Physically Fit
  • Written Communication Skills
  • Oral Communication Skills
  • Numeracy
  • Problem Solving Skills
  • Decision Making Skills
  • Electronic Gadgets Handling
  • Technology Proficiency
  • Tactful Dealing
  • Effective Working Relationships
  • Independent Judgment
  • Shift Work
  • Personal Presentation
  • Self Management
  • Task Completion
  • Driving Skills
  • Defensive Driving Techniques
  • Call center experience
  • Call center background
  • Issue investigation
  • Monitoring accounts
  • Performance improvements
  • Goal oriented
  • Strong sense of ethics
  • Call control
  • Skilled in negotiation
  • Professional integrity
  • Strong negotiation skills

Certification

  • AMADEUS Software Certificate
  • Virtual Training Office Certificate

Accomplishments

  • Successfully achieved the targets set by the owner by organising special bookings and Promotions.
  • Successfully managed the Business whilst maintaining excellent customer service and sales results through high team motivation and loyalty.

References

Available on Request.

Roles And Responsibilities

  • Delivering high quality and Consistent customer service in excess to the industry standards.
  • Locate and Monitor delinquent accounts.
  • Contacting customers and informing them of their overdue bills.
  • Plotting payment extensions.
  • Advising customers on their payment options and suggesting methods of payment.
  • Negotiating suitable payment plans.
  • Keep accurate record of all communications, amounts paid and payment plans.
  • Ensure payments are made on time.
  • Maintaining customer payment records.
  • Responding to customer queries.
  • Investigate and Resolve discrepancies.
  • Follow all legal processes and legislative guidelines, including the privacy act.
  • Provide information to the public regarding Public Transport with best customer service skills.
  • The fleet vehicles while on duty are very well maintained and report any faults to the manager.
  • Undertake driving duties as instructed and as per the Operational requirements.
  • Communicate with the Communication Room through the RT (Radio Telephone) whenever there are any issues.
  • Ensure the Vehicle is in safe Operating condition through the specified checks and Procedures.
  • Ensure all the Safety Equipments are well maintained and are in correct order for use all the time.
  • Comply with all the Health and Safety Standards.
  • Issue Tickets, Operate Electronic Ticketing Machines.
  • Ensure the Vehicle Inspection Sheet/Report is Duly completed and recorded accurately.
  • Participate in Employee engagement culture and Activities.

Timeline

Collections Officer

Recoveries Corp Ltd
01.2023 - Current

Customer Service Representative

Sky Television
03.2019 - 11.2022

Parking Officer

Auckland Transport
01.2016 - 12.2018

Travel Consultant

Eco Travels
01.2011 - 03.2015

National Diploma -

Travel and tourism Level 5

Diploma -

Hospitality Management

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Sumanchand Daggubati