Sumandeep Kaur
South Wentworthville,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Pharmacor Pharmaceutical
05.2021 - 08.2023
- Responded to customer calls and emails to answer questions about products and services
- Completed data entry to record call notes, suggestions and questions
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
- Established and accurately prepared customers accounts to complete new purchases
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Developed customer service policies and procedures to meet and exceed industry service standards
- Assisted call-in customers with questions and orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Inventory Controller
Sigma Pharmaceuticals Limited
01.2019 - 04.2021
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Audited and corrected discrepancies in inventory numbers.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand
- Developed and implemented system to track and monitor incoming, outgoing and on-hand inventory
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Tracked production and quality control systems to proactively identify deficiencies
- Reviewed and negotiated contracts with carriers to optimize shipping costs
Education
BBA - Accounting
VIT
Sydney, NSW06.2018
Skills
- Inbound and outbound calling
- Service recommendations
- Documentation and reporting
- Account management
- Report preparation
- Sales expertise
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Officer
Pharmacor Pharmaceutical
05.2021 - 08.2023
Inventory Controller
Sigma Pharmaceuticals Limited
01.2019 - 04.2021
BBA - Accounting
VIT