Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Pharmacor Pharmaceutical
05.2021 - 08.2023
Responded to customer calls and emails to answer questions about products and services
Completed data entry to record call notes, suggestions and questions
Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
Established and accurately prepared customers accounts to complete new purchases
Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Developed customer service policies and procedures to meet and exceed industry service standards
Assisted call-in customers with questions and orders
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Offered advice and assistance to customers, paying attention to special needs or wants
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Inventory Controller
Sigma Pharmaceuticals Limited
01.2019 - 04.2021
Completed physical inventory counts each month.
Completed daily cycle counts to maintain accuracy of records.
Completed stock inventories to identify and address issues negatively impacting controls.
Audited and corrected discrepancies in inventory numbers.
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
Budgeted and forecasted inventory needs incorporating sales trends and customer demand
Developed and implemented system to track and monitor incoming, outgoing and on-hand inventory
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Tracked production and quality control systems to proactively identify deficiencies
Reviewed and negotiated contracts with carriers to optimize shipping costs
Manager & Lead – Procurement and Outsourcing at Zoetis Pharmaceutical Research Pvt Ltd. (formerly Pfizer Pharmaceutical India Pvt Ltd.)Manager & Lead – Procurement and Outsourcing at Zoetis Pharmaceutical Research Pvt Ltd. (formerly Pfizer Pharmaceutical India Pvt Ltd.)
Board Member of Emprofac at Emprofac-Capeverdean Pharmaceutical Products Company Responsible for the Import and Distribut Medicines,health Products and EquipmentsBoard Member of Emprofac at Emprofac-Capeverdean Pharmaceutical Products Company Responsible for the Import and Distribut Medicines,health Products and Equipments
Toddler Room Leader / Preschool Room Leader at Alfred St Early Education CentreToddler Room Leader / Preschool Room Leader at Alfred St Early Education Centre