Sumandeep Kaur
IT
Canning vale,WA
Summary
I graduated with a Master of Information Technology from Murdoch University and finished my professional year with NIT Australia. Now I am looking for a job that grow my career in a well-known company whose values and goals are in conjunction with my own values and skill set. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service specialists
ProbeCX
06.2022 - 04.2023
- Build a relationship with customers over the phone
- The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries about Synergy
- Provide information about products and services
- Review customer accounts and make changes, if necessary
- Handle returns or complaints
- Take orders, calculate charges, process billing or payments, and Life support enquires
- Identifying and assessing customer needs to achieve satisfaction
- Competently use technology and multitask between different systems while actively listening
- Work on SAP to access customer accounts.
Customer Service Representatives, Night-fill Team Leader
Coles Supermarket/ Woolworths Supermarket
04.2022 - Current
- Professional skills
- Processing Payments, responsible for Scan Items
- Engaging with customers at the checkouts
- Assisted with customer queries
- Supervise the night team
- Provide training to the new team members
- Make the roster
- Manage the hours in each time frame
Office Coordinator/ Guest Service Runner
Pan-Pacific Hotel, Silk
11.2020 - 03.2022
- During this job, manage and organize office operations and procedures
- Establish office procedures and practices
- Reporting and documenting incidents and taking necessary actions and precautions according to approved policies and procedures
- Update the general work on the system daily
- Supervised general issues and fixed problems
- Assist the manager in all the procedures.
Customer Service
Vibe Petrol
07.2019 - 11.2020
- Have excellent public relations skills and am highly motivated
- Cash handling and OHS safe practice
- Cook food products using the oven and other appliances
- Have a neat presentation
- Exceptional communication skills
- Respond to customer questions.
Data Entry Operator
Career Point
03.2016 - 11.2018
- I prepared, complied with, and maintained documents
- Verifies and logs receipt of data
- Data recorder
- Greets and receives customers in a welcoming manner
- Work Rights, unrestricted work rights – Visa 485
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Professional Year - Management
NIT Australia
Perth, WA.04.2023
Master of Information Technology - Project Management, Cyber Security
Murdoch University
Perth, WA02.2021
Bachelor - Bachlor of Computer Applications
Guru Nanak Dev University
INDIA01.2015
Skills
- Technical Skills:
- Operating Systems
- Windows
- Linux
- Mac OS
- Office 365
- Tools
- MS Project
- RapidMiner
- SAP
- Confluence
- Trello
- Tableau
- Languages
- HTML,
- C/C
- ASPNET
- OS Forensic
- Word Press
- Visual Studio
- SQL Server
- MS Office
- MS Visio
- Other skills
- Customer Service Enhancement
- Customer Service Skills
- Issue Resolution
Affiliations
Australian Computer Society [Member] November 2021-Current
Timeline
Customer Service specialists
ProbeCX
06.2022 - 04.2023
Customer Service Representatives, Night-fill Team Leader
Coles Supermarket/ Woolworths Supermarket
04.2022 - Current
Office Coordinator/ Guest Service Runner
Pan-Pacific Hotel, Silk
11.2020 - 03.2022
Customer Service
Vibe Petrol
07.2019 - 11.2020
Data Entry Operator
Career Point
03.2016 - 11.2018
Professional Year - Management
NIT Australia
Master of Information Technology - Project Management, Cyber Security
Murdoch University
Bachelor - Bachlor of Computer Applications
Guru Nanak Dev University
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