SUMANDEEP KAUR
REDCLIFFE,Western Australia
Summary
I graduated with a Master of Information Technology from Murdoch University and finished my professional year with NIT Australia. Now I am looking for a job that grow my career in a well-known company whose values and goals are in conjunction with my own values and skill set. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
BAKERY PRODUCTION WORKER, NIGHT FILL
Coles
Cannington, Western Australia
03.2022 - Current
- Professional Skills.
- Filling stock on the shelf.
- Recorded information, such as batch numbers and quantities. onto log sheets.
- Measured ingredients accurately for production recipes.
- Ensured quality standards were met throughout the production process.
- Disposed of waste materials safely and responsibly in accordance with company policies.
- Assisted with the packaging and labeling of finished products.
- Organized supplies in designated storage areas to ensure easy access when needed.
- Followed all safety guidelines while operating machinery.
- Cleaned, sanitized and restocked workstations at end of shift.
CUSTOMER SERVICE SPECIALIST
PROBECX
Perth, WA
06.2022 - 04.2023
- Build a relationship with customers over the phone
- The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries about Synergy
- Provide information about products and services
- Review customer accounts and make changes, if necessary
- Handle returns or complaints
- Take orders, calculate charges, process billing or payments, and Life support enquires
- Identifying and assessing customer needs to achieve satisfaction
- Competently use technology and multitask between different systems while actively listening
- Work on SAP to access customer accounts.
Supervisor/ Guest Service Runner
PAN-PACIFIC HOTEL, SiLK
Perth, WA
11.2020 - 06.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Reporting and documenting incidents and taking necessary actions and precautions according to approved policies and procedures
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Supervised general issues and fixed problems
- Assist the manager in all the procedures.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
CUSTOMER SERVICE REPRESENTATIVE
WOOLWORTHS
Cottesloe , Western Austrlia
04.2019 - 12.2020
- Professional skills
- Processing Payments, responsible for Scan Items
- Engaging with customers at the checkouts
- Assisted with customer queries.
- Provide training to the new team members
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
DATA ENTRY OPERATOR
CAREER POINT
India
03.2016 - 11.2018
- I prepared, complied with, and maintained documents
- Verifies and logs receipt of data
- Greets and receives customers in a welcoming manner
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Generated reports based on collected data for management review purposes.
- Reviewed source documents for completeness prior to entering them into the database.
- Maintained confidentiality of sensitive information while entering data into system.
- Created spreadsheets to track customer orders and shipping information.
- Updated existing data records and deleted unnecessary files.
Education
Professional Year - Management
NIT Australia
Perth, WA.04.2023
Master of Information Technology - Project Management, Cyber Security
Murdoch University
Perth, WA02.2021
Bachelor - Bachlor of Computer Applications
Guru Nanak Dev University
India, INDIA01.2015
Skills
- Technical Skills:
- Operating Systems
- Windows
- Linux
- Mac OS
- Office 365
- Tools
- MS Project
- RapidMiner
- SAP
- Confluence
- Trello
- Tableau
- Languages
- HTML,
- C/C
- ASPNET
- OS Forensic
- Word Press
- Visual Studio
- SQL Server
- MS Office
- MS Visio
- Other skills
- Customer Service Enhancement
- Customer Service Skills
- Issue Resolution
Other Skills
- Product Packaging
- Waste Reduction
- Customer Service
- Food safety and sanitation
- Stock Rotation
- Food handling standards
- Weights and measures
- Professional telephone manner
- Management
- Team Player
- Active listener
- Opening and closing duties
- Order Fulfillment
Affiliations
Australian Computer Society [Member] November 2021-Current
Timeline
CUSTOMER SERVICE SPECIALIST
PROBECX
06.2022 - 04.2023
BAKERY PRODUCTION WORKER, NIGHT FILL
Coles
03.2022 - Current
Supervisor/ Guest Service Runner
PAN-PACIFIC HOTEL, SiLK
11.2020 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
WOOLWORTHS
04.2019 - 12.2020
DATA ENTRY OPERATOR
CAREER POINT
03.2016 - 11.2018
Professional Year - Management
NIT Australia
Master of Information Technology - Project Management, Cyber Security
Murdoch University
Bachelor - Bachlor of Computer Applications
Guru Nanak Dev University
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