Sumanth Samala
IT Support And Systems Administrator
KEYSBOROUGH
Summary
Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Officer
Daimler Trucks Mercedes-Benz AG
Mulgrave, VIC
10.2022 - Current
- Supported end-users via Tickets, phone, email, and remote support tools for 400+employees across Australia.
- Customer service focused with ability to express technical details to non-technical users.
- Installed and configured local IT infrastructure according to business needs (LAN/WAN, VPN, Switches and firewalls, Server & Storage, laptops, phones, printers, CAD Machines, Engineering Software)
- Setting up user IT equipment, accounts and licenses to portals, systems and applications for employees on-boarding and off-boarding.
- Assisted with PC replacements, imaging devices, and maintaining IT assets and other peripherals (iOS devices, IP TV’s, Desktops,)
- Endpoint Management Security– Authentication, MFA, Cloud Access, SSO(Single Sign-on), Password Management.
- Managed database of IT asset Inventory and Asesst allocation alongside deployment
- Trained and managed a Support team of two on projects and changes to the systems.
- Sound Knowledgeable of Windows Server, Active Directory, M365, Exchange and Exchange online, Microsoft Office applications, Intune, Managed service provider.
- Diagnose and resolve complex hardware, software and network issues across a variety of IT environments up to level 2.
- Developed and maintained technical documentation, including standard operating procedures and knowledge base articles.
- Ensure incident resolution based on SLA
- Escalate level 3 support requests by liaising with our third-party IT provider MSP.
Feild Engineer
Axiom Technologies
Nunawading, VIC
12.2022 - 07.2023
- Ability to work with minimum supervision, reliability in this role is key
- Smart Hands
- Data center
- Building comms rack and upgrade units or decommissioning them.
- Data centre processes and rules
- Equipment Configs, prestaging
- Cabling, Fibre cabling
- Server builds and Network Patching
- Experience with construction and deconstruction on Network/Server racks
- Knowledge of Network connectivity
- Patching, Rack and stack
- Usage of fibre testers and labelers
- Flexibility with work hours including after hours.
Education
Bachelor of Science - Information And Communication Technology
University of The Sunshine Coast
Sunshine Coast, QLD 10.2019 - 11.2022
Skills
Asset Inventory Management
Hardware and Network Installation
Maintenance and Troubleshooting (LAN/WAN, VPNs)
Client Relations
Proficient in Managing MSP Relationships
Backup and Disaster Recovery
Desktop Support
Ticketing SLA (ServiceNow/Jira)
Active Directory and Entra ID Expertise
Apple Business Manager
Microsoft SCCM / Windows Server
Microsoft and Apple OS (Windows 10/Windows 11)
Microsoft 365 Exchange
Infosys Remote Monitoring and Management
Timeline
Feild Engineer
Axiom Technologies
12.2022 - 07.2023
IT Support Officer
Daimler Trucks Mercedes-Benz AG
10.2022 - Current
Bachelor of Science - Information And Communication Technology
University of The Sunshine Coast
10.2019 - 11.2022
Accomplishments
Drove migration and deployment projects with INTUNE Company portal for 150 devices with in a month.
Created MDM profile to reuse out of warranty iPads as Kiosk stations, with PowerApps.
Endpoint IT migration projects – windows11, Moible and Windows Company.
Improved customer satisfactory rate by 50% on IT issue resolution Feedback.
Planned SCCM Deployments for 260 users
Languages
English
Full Professional