Sumati Kamonmit
South Melbourne,Australia
Overview
15
15
years of professional experience
Work History
Concierge Officer/Receptionist
St Vincent's Private Hospital
08.2020 - Current
- Assisted with event planning and coordination, contributing to the success of various on-site functions.
- Continuously updated knowledge on local events and attractions to provide accurate information and recommendations to guests.
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Coordinated luggage storage services, improving overall efficiency of guest arrivals and departures.
- Managed concierge desk operations, maintaining accurate records of guest needs and preferences.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Langham Club Duty Manager
Langham Club Duty Manager
04.2018 - 03.2021
- Responsible for effective and efficient management of the Club Lounge: present during club operating hours to assist in meeting and greeting members and guests, maintaining cleanliness of club area, maintaining appropriate food & beverage and product inventory levels, handling food service and other club needs through other departments
- Front Office Management with check-ins and outs at the Club and to ensure operation runs smoothly
- Handling and managing guest complaints with all issues both Front Office, Food & Beverage and all other guest needs with ability to turn negative experience into a positive one
- Assist with management of the human resources at the Langham Club in order to attract, retain and motivate the employees to hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication and discipline
- Managing of club staff in terms of scheduling, payroll, club-specific including Front Office and Food & Beverage as well as Food Safety Training
- Conduct Food Safety Records at Langham Club as well as temperature check/log record both hot and cold foods
- Maintain accurate and up-to-date number of Langham Club Occupancy to ensure accuracy and provide appropriate staffing as well as Food & Beverage Control together with guest service satisfaction at the Langham Club.
- Assist with 1865 Membership/Privilege with all enquiries, membership upgrade /downgrade, missing stays and member benefits as well as member information
- Responsible for Service Alcohol at Langham Club and to ensure that staff members are all responsible and be aware of importance to service to all Langham Club guests
- Being proactive with communication between club members and hotel departments and to communicate for any requests, reservations, hotel facility hours, updated information
- Ensure ongoing alignment with brand standards related to services, amenities and facilities
- Enforce property safety standards.
- Create and implement training guidelines for all club staff
- Review and understand all club documents and budgets
- Create brand revolution and innovation to the team with open communication from staff and guests feedback
- Be a leader and role model with lead by example to all employees
Service Stylist
The Langham, Melbourne
03.2014 - 04.2018
- Assist anytime when there is a queue at Front Desk to meet and greet guests
- Perform in high level services as attending to special requests by guests
- Ensure repeat guests and other VIP’s receive special recognition and service
- Build and maintain positive relationships with all guests in order to exceed their needs
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
- Assist Front Desk, Bell and Concierge as needed
- Assist that the Department complies with all LQA core standards.
- Assist in monitoring all related administrative work that related to 1865 and VIP
- Assist the Front Office Team and the Guest Relations Manager in providing personal recognition and prompt cordial attention to the above client group from arrival through departure
- Assist reviewing arrival lists for the selected guests, checking their allocated rooms, amenities, and special requests
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Promote internal hotel sales and in-house facilities
- Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
- Compete against a standard of excellence by setting high standard
Langham Club Lounge Butler
The Langham, Melbourne
09.2012 - 03.2014
- Greet and welcome Executive Level guests upon arrival to the Executive Lounge
- Perform as a front office agent in check-in and check-out
- Assist Executive Level guests with any specific requests they may have
- Maintain the cleanliness and presentation of the Executive Lounge
- Prepare and supply breakfast to Executive Level guests in the Executive Lounge as per the Standard Operating Procedures
- Serve drinks and evening canapés to Executive Level guests in the Executive Lounge as per the Standard Operating Procedures
- Extremely high guest service –oriented with strategic Langham brand quality and standard
- Handle all club lounge guests and VIP members in a good manner
- Pre and post in food and beverage services
- Concierge services
- Internal Langham Hotel Newsletter
- Writing hotel newsletter “Resident of The Day: The Daily Legend”
Senior Wait Staff
Pancakes on the Rocks at Darling Habour, Sydney
01.2010 - 01.2012
- F& B Server
- Bar and Barista attendant
- Provide customer service
- Arrange restaurant bookings, hosting and cashiering
- Handle customer complaints
- Introduce and recommend and upsell both new and existing food & beverage products in the restaurant
Education
Master of International Business (MIB) -
University of Wollongong
01.2009
Skills
- Event planning experience
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Guest relations
- Problem-solving
- Complaint handling
Accomplishments
- Colleague Legend of the year 2018, The Langham, Melbourne
- Colleague Legend in March 2013, The Langham, Melbourne
- Colleague Legend in March 2015, The Langham, Melbourne
- Guest Preference Club Winner (October 2005 & Third Quarter 2005), The Mandarin Oriental, Bangkok
- Thank you letter from Mr. Michael Thomas, General Manager of Novotel Bangkok on Siam Square regarding positive feedback from hotel guests on 8th of August 2003
- MC of Mardi Gras Singing Contest of Concept CM2 at Novotel Bangkok on Siam Square from 14th June 2003 to 4th July 2003
- Master of International Business with Distinction (2009)-The University of Wollongong, Diploma of Marketing - Kent institute of Business and Technology with Average Score of High Distinction
Cover Letter
Dear all concerns,
My key skill lies in being able to ensure that people feel welcomed and valued so that when they leave it is a certainty that they will be back.
I am confident that my experience and enthusiasm will be a great asset to your organisation.
I enclose a copy of my CV and hope you will look favourably upon my application.
Thank you for your time and consideration.
Sincerely yours,
Sumati Kamonmit
Timeline
Concierge Officer/Receptionist
St Vincent's Private Hospital
08.2020 - Current
Langham Club Duty Manager
Langham Club Duty Manager
04.2018 - 03.2021
Service Stylist
The Langham, Melbourne
03.2014 - 04.2018
Langham Club Lounge Butler
The Langham, Melbourne
09.2012 - 03.2014
Senior Wait Staff
Pancakes on the Rocks at Darling Habour, Sydney
01.2010 - 01.2012
Master of International Business (MIB) -
University of Wollongong
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