Sumaya Hussein

Issuing peoples medicare rebates

Solving health department complaints

Medicare conselor and advisor

Social work in medicare related aspects.

• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered customer inquiries via phone, email, and chat.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Led on- and off-site customer support teams across multiple time zones.
• Strengthened customer retention by offering discount options.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Oversaw warranty counseling process to manage expense controls.
• Resolved customer complaints promptly and efficiently.
• Updated databases with new and modified customer data.
• Developed strong relationships with customers by providing personalized assistance and support.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.