SUMAYYA SHAHANAS THIDIL IBRAHIM
Granville
Summary
Dedicated and adaptable hospitality and customer service professional with hands-on experience across retail, fast food, and residential services. Skilled in delivering exceptional customer experiences, maintaining high hygiene and safety standards, and working effectively in fast-paced environments. Holds qualifications in Individual Support (Disability), First Aid, and Mental Health, with strong coordination, active listening, and service orientation skills. Proven ability to work collaboratively within teams to achieve operational excellence while ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Blaxland Fruits and Vegetable Shop
01.2020 - 06.2020
- Assisted customers with product selection and checkout
- Restocked and rotated fresh produce
- Maintained store cleanliness and product displays
Crew Member
McDonald's
06.2020 - 09.2022
- Provided friendly customer service at counter and drive-thru
- Handled order taking, food packing, and POS transactions
- Maintained cleanliness of workstations and front-of-house areas
- Contributed to team operations during busy peak periods
Hospitality Assistant
Student Village North Ryde
11.2024 - 2025
- Maintained cleanliness and presentation of shared living areas to ensure a comfortable environment for residents and guests
- Supported a positive resident experience by upholding hygiene and safety standards in kitchens, bathrooms, and common spaces
- Performed routine housekeeping tasks including restocking supplies, waste management, and surface sanitation
- Worked collaboratively with staff to meet daily operational needs in a fast-paced residential setting
Education
Certificate III - Individual Support (Disability)
ACACIA Education & Training
Surry Hills, NSWProvide First Aid - undefined
ACACIA Education & Training
Surry Hills, NSWMental Health - undefined
ACACIA Education & Training
Surry Hills, NSWCertificate II - Routine English for Speakers of Other Languages
TAFE
Granville, NSWFashion Design & Sewing - undefined
Kasaragod
+2 Commerce - undefined
C H M K S Higher Secondary School
Skills
- Customer Service & Relationship Management
- Coordination & Team Collaboration
- Service Orientation & Problem-Solving
- Active Learning & Adaptability
- Active Listening & Communication
- Time Management & Multitasking
- Workplace Hygiene & Safety Compliance
Declaration
● Date of birth : 25/09/1989
● Sex : Female
● Nationality : Indian
● Language known : English & Malayalam
● Working Rights : Full time work permit
Declaration
I hereby declare that the above said facts are true and correct to the best of my knowledge and belief.
SUMAYYA SHAHANAS THIDIL IBRAHIM
Timeline
Hospitality Assistant
Student Village North Ryde
11.2024 - 2025
Crew Member
McDonald's
06.2020 - 09.2022
Retail Assistant
Blaxland Fruits and Vegetable Shop
01.2020 - 06.2020
Certificate III - Individual Support (Disability)
ACACIA Education & Training
Provide First Aid - undefined
ACACIA Education & Training
Mental Health - undefined
ACACIA Education & Training
Certificate II - Routine English for Speakers of Other Languages
TAFE
Fashion Design & Sewing - undefined
Kasaragod
+2 Commerce - undefined
C H M K S Higher Secondary School
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