Summary
Overview
Work History
Education
Skills
Declaration
Declaration
Timeline
Generic
SUMAYYA SHAHANAS THIDIL IBRAHIM

SUMAYYA SHAHANAS THIDIL IBRAHIM

Granville

Summary

Dedicated and adaptable hospitality and customer service professional with hands-on experience across retail, fast food, and residential services. Skilled in delivering exceptional customer experiences, maintaining high hygiene and safety standards, and working effectively in fast-paced environments. Holds qualifications in Individual Support (Disability), First Aid, and Mental Health, with strong coordination, active listening, and service orientation skills. Proven ability to work collaboratively within teams to achieve operational excellence while ensuring client satisfaction.

Overview

3
3
years of professional experience

Work History

Retail Assistant

Blaxland Fruits and Vegetable Shop
01.2020 - 06.2020
  • Assisted customers with product selection and checkout
  • Restocked and rotated fresh produce
  • Maintained store cleanliness and product displays

Crew Member

McDonald's
06.2020 - 09.2022
  • Provided friendly customer service at counter and drive-thru
  • Handled order taking, food packing, and POS transactions
  • Maintained cleanliness of workstations and front-of-house areas
  • Contributed to team operations during busy peak periods

Hospitality Assistant

Student Village North Ryde
11.2024 - 2025
  • Maintained cleanliness and presentation of shared living areas to ensure a comfortable environment for residents and guests
  • Supported a positive resident experience by upholding hygiene and safety standards in kitchens, bathrooms, and common spaces
  • Performed routine housekeeping tasks including restocking supplies, waste management, and surface sanitation
  • Worked collaboratively with staff to meet daily operational needs in a fast-paced residential setting

Education

Certificate III - Individual Support (Disability)

ACACIA Education & Training
Surry Hills, NSW

Provide First Aid - undefined

ACACIA Education & Training
Surry Hills, NSW

Mental Health - undefined

ACACIA Education & Training
Surry Hills, NSW

Certificate II - Routine English for Speakers of Other Languages

TAFE
Granville, NSW

Fashion Design & Sewing - undefined

Kasaragod

+2 Commerce - undefined

C H M K S Higher Secondary School

Skills

  • Customer Service & Relationship Management
  • Coordination & Team Collaboration
  • Service Orientation & Problem-Solving
  • Active Learning & Adaptability
  • Active Listening & Communication
  • Time Management & Multitasking
  • Workplace Hygiene & Safety Compliance

Declaration

● Date of birth : 25/09/1989

● Sex : Female

● Nationality : Indian

● Language known : English & Malayalam

● Working Rights : Full time work permit

Declaration

I hereby declare that the above said facts are true and correct to the best of my knowledge and belief.

SUMAYYA SHAHANAS THIDIL IBRAHIM

Timeline

Hospitality Assistant

Student Village North Ryde
11.2024 - 2025

Crew Member

McDonald's
06.2020 - 09.2022

Retail Assistant

Blaxland Fruits and Vegetable Shop
01.2020 - 06.2020

Certificate III - Individual Support (Disability)

ACACIA Education & Training

Provide First Aid - undefined

ACACIA Education & Training

Mental Health - undefined

ACACIA Education & Training

Certificate II - Routine English for Speakers of Other Languages

TAFE

Fashion Design & Sewing - undefined

Kasaragod

+2 Commerce - undefined

C H M K S Higher Secondary School
SUMAYYA SHAHANAS THIDIL IBRAHIM