Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Sumayyah Abdullah

Melbourne,VIC

Summary

Utilized extensive industry knowledge and skills gained through hands-on experience to drive operational success.

Overview

5
5
years of professional experience

Work History

pick packer

AGCO
12.2023 - 03.2024
  • Rf scanning, Manual handling, voice picking, stock take, dispatch, pallet wrapping, safely operating tugger, Worked towards KPIs, labelling, cleaning work stations, put away stock

Customer Contact Officer

Australian College of Optometry
Carlton
08.2022 - 05.2023
  • Assisted in data entry and management using CRM systems for customer interactions.
  • Collaborated with team members to resolve client inquiries efficiently and effectively.
  • Booked and managed appointments for clients
  • Adapted quickly to changes in procedures and maintained high levels of service quality.
  • Collected, arranged, and input information into database system.

Customer Contact Officer

Acquire BPO
St Kilda
07.2021 - 10.2021
  • Coordinated daily operational activities to maintain seamless workflow processes.
  • Adapted swiftly to changing procedures and operational demands to enhance workflow efficiency.
  • Assisted team in upholding safety protocols to ensure operational integrity.
  • Provided comprehensive guidance to clients for effective navigation of company systems to enhance user experience.
  • Facilitated procurement of desired services by adhering to established frameworks to optimize operational effectiveness.
  • Enabled efficient access to essential information for numerous customers on a daily basis.
  • Researched and disseminated critical updates on COVID-19 to enhance community awareness and safety.

Receptionist

Habitat Day Care
Tarneit, VIC
04.2019 - 08.2019
  • Greeted and assisted visitors, creating a welcoming environment for families and children.
  • Managed phone calls, directing inquiries to appropriate staff members efficiently.
  • Scheduled appointments and maintained accurate records of client interactions.
  • Provided administrative support, including filing documents and organizing office supplies.

Education

Certificate III - Health Services Assistant ( Theatre Technician)

Box Hill Institute of TAFE
Melbourne, Victoria, VIC

Certificate III - Individual Support

Supreme Education & Training
09-2023

year 12 diploma -

High School
01.2019

Skills

  • Adaptability
  • Reliable
  • Tech savvy
  • Communication
  • Retrospective
  • Time management
  • Safety compliance
  • Team work

Language

Arabic
Elementary
English
Native or Bilingual
somali
Elementary

Timeline

pick packer

AGCO
12.2023 - 03.2024

Customer Contact Officer

Australian College of Optometry
08.2022 - 05.2023

Customer Contact Officer

Acquire BPO
07.2021 - 10.2021

Receptionist

Habitat Day Care
04.2019 - 08.2019

Certificate III - Individual Support

Supreme Education & Training

year 12 diploma -

High School

Certificate III - Health Services Assistant ( Theatre Technician)

Box Hill Institute of TAFE
Sumayyah Abdullah