Sumedha Totla
Melbourne,Victoria
Summary
Dedicated and results-driven professional with a diverse background in retail management, merchandising and leadership. Adept at optimizing team performance and driving operational efficiency. Holds a Master's degree in Fashion Entrepreneurship from RMIT, complementing a strong foundation in fashion retail and operations. Excited to leverage a unique blend of retail expertise and entrepreneurial acumen to drive success in the dynamic and evolving fashion industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Team and Inventory Lead
Radical Yes
07.2022 - Current
- Exceptional customer service skills with a keen understanding of customer preferences and the ability to provide personalized recommendations.
- Extensive experience in inventory management, including tracking stock levels, conducting regular audits, and implementing efficient restocking procedures.
- Strong leadership abilities, demonstrated through effective team management and collaboration with cross-functional teams.
- Played a key role in visual merchandising, ensuring that product displays were aesthetically pleasing and aligned with the brand image.
- Supported the merchandise lead, handling tasks such as preparing production box end labels through InDesign and Illustrator and raising factory purchase orders through Shopify.
- Developed technical and production skills, including the administration of SKU Bible, extensive use of Shopify and Stocky, and weekly sales reporting using Style Arcade.
- Provided outstanding online customer support through Gorgias and Zendesk, addressing inquiries, concerns, and providing product information promptly
Shift Manager
McDonald's
03.2022 - 07.2023
- Successfully managed daily operations, including staff scheduling, inventory control, cash handling and adherence to company policies and procedures.
- Strong leadership skills with the ability to motivate and guide team members toward achieving operational excellence and customer service goals.
- In-depth knowledge of McDonald's operational procedures, including food safety standards, inventory management, and customer service protocols by participating in regular training sessions to keep the team updated on industry best practices.
- Ability to adapt quickly to changing situations, make informed decisions under pressure, and prioritize tasks effectively.
Junior Merchandiser
Zilingo Global Pvt Ltd.
12.2020 - 02.2022
- Spearheaded vendor development initiatives, identifying and onboarding new suppliers to diversify the supply chain.
- Conducted comprehensive data collection from both customers and suppliers, extracting valuable insights to enhance product offerings and streamline processes.
- Managed end-to-end supply processes, ensuring seamless operations and timely deliveries to meet customer demands and export requirements.
- Implemented robust production follow-up strategies, optimizing efficiency and minimizing delays in the production cycle.
- Established and maintained stringent quality control measures, ensuring products met or exceeded industry standards.
- Maintained meticulous order and production updates in Excel, facilitating transparent communication and streamlining workflows.
Education
Master of Fashion Entrepreneurship -
RMIT University
Brunswick, VIC12.2023
Bachelor of Fashion Technology -
National Institute of Fashion Technology
Bengaluru, India07.2021
Skills
- Store Operations
- Vendor relations
- Adaptability and flexibility
- Scheduling and staffing
- Shopify
- Gorgias
- Microsoft Excel, Word and Powerpoint
- Adobe InDesign and Illustrator
Certification
- Advanced Certificate in Digital Marketing and Communication from MICA, India
- Growing Business with Facebook from upGrad, India
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Retail Team and Inventory Lead
Radical Yes
07.2022 - Current
Shift Manager
McDonald's
03.2022 - 07.2023
Junior Merchandiser
Zilingo Global Pvt Ltd.
12.2020 - 02.2022
Master of Fashion Entrepreneurship -
RMIT University
Bachelor of Fashion Technology -
National Institute of Fashion Technology
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