Sumeer Jung Thapa
Glenroy
Summary
Master's graduate in Computer Networking, Cisco Network Analyst, and Certified AWS Solution Architect with over 2 years of experience in technical support for diverse system software, applications, and configurations. Proven track record in application deployment, cloud infrastructure management on AWS and Azure, and implementing security-compliant applications for global affiliates in the USA, Chile, Brazil, Korea, and Australia.
Overview
6
6
years of professional experience
Work History
Jr. Systems Administrator (Global Operations)
Cargroup.com
07.2022 - Current
- Support deployment of applications to global affiliates in USA, Brasil, Chile, Australia and korea, enhancing integration, efficiency, and security compliance through Agile project management, cross-functional collaboration, and process standardization.
- Analyzing, developing, interpreting and evaluating system design and architecture specifications on cloud platforms such as Amazon Web Service, Microsoft Entra and Microsoft Office 365
- Managing and optimizing Microsoft Exchange Online, Office 365 admin centre, Sharepoint and Endpoint Manager to ensure seamless communication and secure device management for the organization.
- Managing and administering Active Directory infrastructure, including user and group management, security policies, and domain services, ensuring efficient and secure access to network resources for the organization.
- Implementing and maintaining Zscaler cloud-based security platform, ensuring robust protection against advanced threats and secure access to the internet for the organization.
- Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
- Preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs for future references and troubleshoot
Sales & Support Specialist
TREVELA PTY LTD
10.2018 - 06.2022
- Utilized/Updated PROFIT Track (POS) system for weekly activities including Metcash ordering, price changes, activating week's specials, generating sales reports, managing ticketing, etc. Provided remote and onsite service desk support using TeamViewer application, addressing software, hardware, database, web resource, network, and enterprise system issues. Collaborated with vendors to maintain strong relationships and resolve application issues.
IT Support Officer - Intern
RGIT, Royal Gurkhas Institute Of Technology
01.2021 - 04.2021
- Utilized Microsoft Active Directory to manage user creation, role assignment, and permissions allocation within specific groups. Monitored and resolved suspicious activities, including spam and mail delivery issues, using tools like mail flow analysis, spam filters, and block lists. Managed user hardware, software, applications, and Microsoft accounts through Zendesk ticketing system. Maintained and updated networking infrastructure, including servers, switches, and routers, to regulate access and power distribution as per company requirements.
Education
Master of Networking - Computer Networking
Melbourne Institute of Technology
Melbourne, VIC11.2020
Skills
- Microsoft Azure- Azure Active Directory, Administration of Users & Groups, Single Sign On, Roles, Authentication & Policies
- AWS services - VPC, ELB, S3, EC2, Route 53, IAM, AWS Organizations
- Microsoft Endpoint Manger, Microsoft Office 365, Exchange Online, Microsoft 365 Admin Center, Sharepoint
- Windows Sever - AD, DHCP, DNS, GPO, Powershell scripting
- Fortinet Access Points, Firewall, Fortinet Switches, Forticlient VPN, Juniper Switches
- Network Monetisation and filtering through Zscaler Cloud Security
- Operating systems administration
- IT Support - Level 1 & 2
- Computer hardware knowledge
- Linux Operating System- Command Line Interface
- Terraform, Docker & GitHub Fundamentals
- Video Conference Platform - Zoom, Microsoft Teams
- Verbal and written communication
- Organisational Skills
- Multitasking and Prioritisation
CERTIFICATIONS & Additional Courses
- Certified AWS Solution Architect Associate, [AWS Training and Certification]
- Cisco Certified Network Analyst (CCNA) (Udemy-Neil Anderson, Youtube- JeremyITlab, Book- Wendell Odom)
- AWS Cloud Practitioner (acloudguru.com, Whizlabs)
- AWS Solution Architect (acloudguru.com, Whizlabs, Udemy)
- AWS Sysops Administration(acloudguru.com)
- Microsoft Azure Fundamentals (AZ-900) (acloudguru.com, Microsoft Virtual Training Program)
- Microsoft Azure System Administrator (AZ-104) (acloudguru.com, Microsoft Learn)
- Terraform Associate (acloudguru.com, freecodecamp.org)
Timeline
Jr. Systems Administrator (Global Operations)
Cargroup.com
07.2022 - Current
IT Support Officer - Intern
RGIT, Royal Gurkhas Institute Of Technology
01.2021 - 04.2021
Sales & Support Specialist
TREVELA PTY LTD
10.2018 - 06.2022
Master of Networking - Computer Networking
Melbourne Institute of Technology
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