Summary
Overview
Work History
Education
Skills
Certification
Computer Skills
Timeline
Generic

Sumeet

Wellard

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Delhi Flavours
11.2023 - Current
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Ride Share Driver (Part Time)

Uber
03.2022 - 04.2024
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Restaurant Manager

Virasat Restaurant
08.2022 - 09.2023
  • Planning and coordinating menus with the Chef and making sure the restaurant is keeping up with new trends/customer demands
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Train new and current employees on proper customer service practices
  • Coordinating the entire operation of the restaurant during scheduled shifts
  • Organizing and supervising the shifts of kitchen and waiting staff
  • Deliver customer service to ensure maximum customer satisfaction when dining at the restaurant
  • Responding to customer complaints while following establishment rules and guidelines
  • Meeting and greeting customers and organizing table reservations
  • Create detailed reports on weekly, monthly, and annual revenues and expenses.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Sales Assistant

Ikram Kebab Shop
10.2017 - 12.2019
  • Preparing and selling kebabs and other food items
  • Dealing efficiently with questions and queries from customers
  • Responsible for handling large amounts of money
  • Responsible for resolving complaints in an appropriate manner, using conflict resolution skills toward a win/win situation for both employee and customer
  • Responsible for closing the register and store, including security
  • Being responsible and reliable, also being available any hours to work, including double shifts.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Education

MBA -

Curtin University
Perth, WA
07.2017

Bachelor of Science - Electrical, Electronics And Communications Engineering

PTU University
06.2014

Skills

  • Team Management
  • Customer Engagement
  • Staff Management
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Organization and prioritization
  • Business operations expertise
  • Menu development
  • Kitchen equipment operation and maintenance
  • Order delivery practices
  • Recipes and menu planning
  • Food plating and presentation
  • Relationship Building
  • Quality Control
  • Employee Performance Evaluations
  • Operations Management

Certification

  • Australian Driving License
  • Smart Move Work Safe
  • I’m Alert Food Safety

Computer Skills

Fluent in Microsoft Word and Excel. Knowledge of PowerPoint.

Timeline

Restaurant Manager

Delhi Flavours
11.2023 - Current

Restaurant Manager

Virasat Restaurant
08.2022 - 09.2023

Ride Share Driver (Part Time)

Uber
03.2022 - 04.2024

Sales Assistant

Ikram Kebab Shop
10.2017 - 12.2019

MBA -

Curtin University

Bachelor of Science - Electrical, Electronics And Communications Engineering

PTU University

Similar Profiles

CREATE PROFILE
Sumeet