Sumeet Sajwani
Lake Tekapo,Canterbury
Summary
Efficient Hospitality professional versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
I started my Hospitality journey as an intern in 2008 as a young adult and resolved to establish myself in the Hospitality arena as i rendered service to variety of clients. After completing my Graduation, I was exposed to high rated brands in India like Taj and Marriot where I worked tirelessly and aimed to now raise my level to international hotels overseas. I came to New Zealand and decided to make this beautiful country my home. Here I encountered new challenges as I had to serve clients from all over the world and I have been blessed with many opportunities to learn many new skills from my leaders and have blossomed thereafter. This enables me to impart the same to my subordinates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Duty Manager
Peppers Bluewater Resort Lake Tekapo
Lake Tekapo, Canterbury
08.2021 - Current
- In charge of Front Office department along with other Senior Duty Managers in absence of Head of the Department
- Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
- Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
- Ensure effective communication of new or updated information regarding policies, rates or general Property information
- Conduct departmental meetings to improve and maintain guest service standards. Attend or prepare meetings as and when required by Senior Management
- Monitor guest/travel agents credit facilities and limits
- Responsible for onsite Accounts Receivable and Payable procedures for the property.
- Liaising with finance team and process the invoices for payments.
- In co-ordination with Front Office Manager, maintain the owner accounts as per Trust Accounting procedures of the business.
- Liaising with the owners of the units and keep them informed about any new policies of the business.
- Communicate with the unit owners regarding any maintenance issues with their unit and costs involved in getting those fixed.
- Debiting and crediting individual owner accounts with their regular monthly charges and/or specific unit charges or incomes.
- Managing staff grievance if instructed by General Manager or Executive Assistant Manager and report any issues happened when working as shift in-charge.
- Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
- Deal effectively with guest complaints and feedback in an efficient and professional manner and liaises with the Executive Assistant Manager or General Manager and provide relevant action to resolve any issues
Franchise Business Owner - Cafe2U Riccarton
Owner And Operator
Christchurch, Canterbury
02.2020 - 06.2021
- Own and Operate a mobile café franchise
- Accounting for daily revenue, income and expenses
- Managing efficient stock turn around to ensure smooth and un-interrupted operations
- Timing daily run to ensure good quality product reaches to daily customers on time
- Catering in events ranging from 20 pax up to 2000 pax
- Daily/Monthly reporting of sales, stock figures for evaluating profits earned and expenses incurred
Customer Service Officer
Inland Revenue
Christchurch, Canterbury
11.2017 - 12.2019
- Attended to customer complaints and processed product return or replacement requests.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Duty Manager
Peppers Bluewater Resort/Peppers Clearwater Resort
Lake Tekapo And Christchurch, Canterbury
07.2016 - 11.2017
- Ensure effective communication of new or updated information regarding policies, rates or general Property information
- Conduct departmental meetings to improve and maintain guest service standards. Attend or prepare meetings as and when required by Senior Management
- Monitor guest/travel agents credit facilities and limits
- Responsible for onsite Accounts Receivable and Payable procedures for the property.
- Liaising with finance team and process the invoices for payments.
- In co-ordination with Front Office Manager, maintain the owner accounts as per Trust Accounting procedures of the business.
- Liaising with the owners of the units and keep them informed about any new policies of the business.
- Communicate with the unit owners regarding any maintenance issues with their unit and costs involved in getting those fixed.
- Debiting and crediting individual owner accounts with their regular monthly charges and/or specific unit charges or incomes.
- Managing staff grievance if instructed by General Manager or Executive Assistant Manager and report any issues happened when working as shift in-charge.
- Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
- Deal effectively with guest complaints and feedback in an efficient and professional manner and liaises with the Executive Assistant Manager or General Manager and provide relevant action to resolve any issues
- Participate in scheduled training and development programs provided by the Property to improve self and department standard
- Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service
Night Manager
Peppers Bluewater Resort
Lake Tekapo, Canterbury
02.2015 - 07.2016
- Responsible for day to day operations of the hotel in absence of General Manager in conjunction with the department managers.
- Handle guest complaints and queries and respond to them as in co-ordination with Front Office Manager.
- Monitor guest credit facilities and limits
- Maintain all front office files and folders
- Supervise and co-ordinate all departments according to the policies and procedures
- Take care of the Accounts Receivable section of the business and liaise with the debtors of the company and follow up on the payments.
- Co-ordinate with owners of the property and respond to their queries related to the expenses and incomes of the the units in the property.
- Responsible for nightly audit of all front office transaction during night shifts
- Accountable for the security of the property and the team members on shift
- Ensure all Occupational Health and Safety requirements are met.
- Assist Front Office Manager in providing training to the new and current team members and delegate the tasks with best interest of the business to increase efficiency and accuracy of the financial and operational tasks performed on daily basis.
- Ensure accurate timekeeping of the team members of the department and assist Front Office Manager in preparing the rosters as per the requirement of business
Food & Beverage Supervisor
Peppers Bluewater Resort
Lake Tekapo, Canterbury
01.2014 - 02.2015
- Handling Food and Beverage operations in all aspects of F&B operations like conference and catering, weddings, daily restaurant operations.
- Accountable for food and beverage stocks required for day to day operations and order the stocks with respect to the upcoming business and always maintain par stocks for smooth running of daily F&B operations.
- Assist Food and Beverage Manager in providing training to the new and current team members and delegate the tasks with best interest of the business to increase efficiency and accuracy of the financial and operational tasks performed on daily basis.
- Practice safe and professional work environment for the guests within the team and provide proper manual handling training to the staff as per the organisation policies and procedures.
- Keep an account of the guest billing with relation to the food and beverages consumed and posting the charges to correct guest folios through Point of Sale.
- Handle guest complaints and respond to them as in co-ordination with Food & Beverage Manager.
- Respond to the queries of the guest with relation to conferencing and wedding enquiries and provide them correct information as per standard company templates, policies and procedures.
- In-charge of the department in absence of Food and Beverage Manager.
Food & Beverage Attendant/Team Leader
Novotel Rotorua
Rotorua, Bay Of Plenty
09.2012 - 01.2014
- Handling operations in all aspects of F&B operations like conference and catering, weddings, daily restaurant or bar operations.
- Handle guest complaints and respond to them as in co-ordination with Conference and Catering Manager.
- Respond to the queries of the guest with relation to conferencing and wedding enquiries and provide them correct information as per standard company templates, policies and procedures.
- Practice safe and professional work environment for the guests within the team and provide proper manual handling training to the staff as per the organization policies and procedures
- Accountable for food and beverage stocks required for day to day operations and order the stocks with respect to the upcoming business and always maintain par stocks for smooth running of daily F&B operations.
Food & Beverage Attendant
Taj Gateway Hotel
Surat, Gujarat
03.2011 - 05.2012
Food and Beverage Assistant
Courtyard By Marriott
Ahmedabad, Gujarat
02.2010 - 06.2010
Education
Graduate Diploma in Hotel Management And Tourism - Hospitality Administration And Management
Toi-Ohomai Institute of Technology
Rotorua07.2013
Bachelor of Science - Hotel Management & Tourism
AIMS Affiliated To Annamalai University
Anand, Gujarat12.2010
Skills
- Team Leadership
- Financial Statement Review
- Department Oversight
- Verbal and Written Communication
- Leadership & Team Building
- Competent & Co-Operative
- Persevering
- Resilient
- Competent in all MS Office Programs
- Experience in busy and challenging customer facing roles in hospitality industry
- Sound Knowledge in hospitality soft wares like Sihot, Shawman, Menumate, Micros
- Certificate for Employee of the Month from Novotel Rotorua Lakeside (Accor Hotels)
Certification
NZ General Managers Liquor Certificate
Issued by Timaru District Council
Jul 2021 - Jul 2022
Evidence of Covid-19 Vaccination
Issued by Ministry of Health - New Zealand
Feb 2022 - Current
Fully Vaccinated including Booster Shot
Nz Drivers Licence
Issued by New Zealand Transport Authority
Apr 2013 - Dec 2029
Additional Information
References
Simon Tocker
General Manager – Peppers Bluewater Resort, Lake Tekapo
Email – Simon.tocker@peppers.co.nz
Phone – 03 680 7000
Dheeraj Bhaik
Hotel Manager – Mantra Lake Tekapo
Email – Dheeraj.bhaik@peppers.co.nz
Phone – 06 680 6888
Timeline
Senior Duty Manager
Peppers Bluewater Resort Lake Tekapo
08.2021 - Current
Franchise Business Owner - Cafe2U Riccarton
Owner And Operator
02.2020 - 06.2021
Customer Service Officer
Inland Revenue
11.2017 - 12.2019
Duty Manager
Peppers Bluewater Resort/Peppers Clearwater Resort
07.2016 - 11.2017
Night Manager
Peppers Bluewater Resort
02.2015 - 07.2016
Food & Beverage Supervisor
Peppers Bluewater Resort
01.2014 - 02.2015
Food & Beverage Attendant/Team Leader
Novotel Rotorua
09.2012 - 01.2014
Food & Beverage Attendant
Taj Gateway Hotel
03.2011 - 05.2012
Food and Beverage Assistant
Courtyard By Marriott
02.2010 - 06.2010
Graduate Diploma in Hotel Management And Tourism - Hospitality Administration And Management
Toi-Ohomai Institute of Technology
Bachelor of Science - Hotel Management & Tourism
AIMS Affiliated To Annamalai University