Summary
Overview
Work History
Education
Skills
Database Knowledge
References
Timeline
Generic

Sumeetkaur Sangha

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Train Service Specialist (STP Planning)

Pacific National
09.2016 - Current
  • Planning train services in accordance with customer demand by ensuring all assets (wagon, containers, locomotives etc.) are being correctly utilised.
  • Working with commercial and TTP teams to ensure services are correctly planned in TMS and provide feedback to any changes required.
  • Representing planning team in customer meetings
  • Looking after wagon maintenance, crew coach planning and labour availability issues.
  • Working with customer services team ensuring Freight Web reflect correct information about their bookings including FAs, cut offs etc
  • Creating recovery plan during network disruptions
  • Working together with terminals around their terminals constraint so services can depart on time
  • Liaising with internal and external stakeholders to plan services to ensure customer requirements are fulfilled.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

Marketing Manager

AAMI Insurance
06.2010 - 08.2016
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.

Team Leader– Customer Service Team

Digicall Assist
01.2009 - 09.2010
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

Bachelor of Accounting -

Central Queensland University
12.2009

Skills

    Service Planning

    Computer Proficiency

    Prioritization

    Building rapport

    Research

    Service Upselling

    Problem-solving abilities

    Critical Thinking

    Active Listening

    Problem Resolution

    Customer Relations

Database Knowledge

  • Xero Accounting: Creating invoices, credit notes, reimbursements
  • Fast track: lodging, finding, working with claims with vendors
  • MS Office: Word, PowerPoint, Outlook, Access
  • Transport Management Software (TMS)

References

Will be provided upon request

Timeline

Train Service Specialist (STP Planning)

Pacific National
09.2016 - Current

Marketing Manager

AAMI Insurance
06.2010 - 08.2016

Team Leader– Customer Service Team

Digicall Assist
01.2009 - 09.2010

Bachelor of Accounting -

Central Queensland University

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Sumeetkaur Sangha