Sumer-Kiara Baldwin
Summary
Current Bachelor of Criminology student with a strong background in leadership, customer service, and safety management. Possessing a Working with Children Check, First Aid and CPR Certificate, with a genuine passion for supporting children’s learning, wellbeing, and development in classroom and recreational settings. Recognised for excellent communication, patience, and the ability to remain calm under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Woolworths, Koo Wee Rup
08.2021 - Current
- Oversaw store procedures involving delegating responsibility and defining work for each team member, completion of daily store reports, supervising team performance to ensure productivity and high customer service and trained new employees.
- Conversed with customers over the phone, dealt with quires and complaints from customers and operation of register to complete sale and collect payment.
- Calculated each cash drawer to ensure they were balanced, prepared drawers for next day and investigated any miscalculations.
Crew trainer
McDonald's, Caldermeade
08.2019 - 08.2021
- Maintained daily operations of the store, including ensuring high sanitation, health and safety standards in work areas, exceptional customer service, competition of store time expectations, handling of money, preparation of food and time management.
- Training of new employees, monitoring crew performance and high focus on teamwork.
Pool lifeguard
Aligned leisure, Pakenham
11.2019 - 03.2021
- Pool lifeguard certificate and first aid certificate.
- Ensured pool chemical levels were at safe levels throughout large various aquatic centers, maintenance of equipment, conducting hourly, daily, and weekly visual inspections and documenting these findings.
- Constant vigilance over pool and surrounding areas to identity and resolve safety concerns.
- Application of knowledge if an incident occurred whilst in a high-pressure environment.
- Completed aquatic rescues of both children and adults.
Education
Secondary Education -
Koo Wee Rup Secondary College
12.2020
Bachelor of Criminology - Criminology
Deakin University, Online
10-2025
Skills
- Training and mentoring
- Effective communication
- Computer skills
- Complex Problem-solving
- Collaborative teamwork
- Interpersonal skills
- Staff education
- Reliability
Certification
- Working with Children Check (Victoria)
- First Aid & CPR Certificate
- Pool Lifeguard Certificate
Timeline
Supervisor
Woolworths, Koo Wee Rup
08.2021 - Current
Pool lifeguard
Aligned leisure, Pakenham
11.2019 - 03.2021
Crew trainer
McDonald's, Caldermeade
08.2019 - 08.2021
Secondary Education -
Koo Wee Rup Secondary College
Bachelor of Criminology - Criminology
Deakin University, Online
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