SUMERA KHALID

• Leading food catering service provider to the Airlines/Aviation industry.
• Website: www.dnata.com/en/catering.
• Handling Human Resources and recruitment activities at both Sydney sites, and support provided to the Canberra business.
• Assist with end-to-end recruitment, selection, and hiring process by conducting group and individual interviews with the Business Manager and other stakeholders.
• Guided policies and procedures to employees and managers.
• Conducting on-site new employees' weekly induction presentations and training.
• Ensured strong relationships were built across the unit to enable a seamless, quality-led service to the business, including employees, line managers, head office, and union officials.
• Accurately interpret the company's industrial agreements and relevant awards to create employment offers and contracts.
• Action local-level tasks related to the employee life cycle, in particular, onboarding and offboarding, pre-employment checks, employee inductions, and accurate documentation in associated systems.
• Provide daily operational and administrative support to the local management team in various HR areas.
• Work closely with Cooperate People and Culture on all HR matters/investigations to ensure local compliance with company procedures.
• Work closely with the WHS Compliance, Security team (Australian Border Force), and Learning and Development teams to ensure training is up to date.
• Provided local assistance to the P&C Regional business partner.
• Worked closely with the Injury Management representative to support early intervention, return to work, and minimize workers' compensation costs.
• Provided advice and guidance to the managers and employees on case-to-case employee-related queries, and ensure HR matters are handled fairly, consistently, and comply with company policies.
• Work collaboratively with the National People and Culture team to contribute to developing and consistently implementing systems, training, procedures, and projects.
• With the support of the Senior Business Partner P&C, interpret EBAs, relevant awards, employment contracts, Fair Work legislation, and provided policy advice.
• Role model for dnata catering values: safe and secure, performance-driven, delighting customers, imagination, respect, and service excellence.
• Complete understanding and adherence to Fair Work Australia (workplace employment law) and dnata catering policies and procedures.
• Maintained employee files in compliance with applicable legal requirements.
• Handled confidential information with discretion and sensitivity.
• Organized employee recognition programs to boost morale among staff members.
• Researched best practices for human resource functions and recommended changes accordingly.
• Analyzed employee surveys to identify areas needing improvement in the workplace.
• Facilitated dispute resolution between employees or between employees and management.
• Advised managers on disciplinary actions when needed.
• Responded to internal inquiries regarding HR policies, procedures, payroll.
• Assisted candidates with application processes by answering questions about the application, performing background checks, and handling drug screening paperwork.
• Assisted customer service with inbound and outbound calls regarding HR inquiries.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Facilitated employee relations by addressing inquiries and resolving workplace issues.
• Facilitated internal communication regarding HR policies and updates.
• Maintained HR records, ensuring accuracy and confidentiality of employee data.
• Coordinated payroll processing, working closely with finance to ensure accuracy.
• Supported leadership in strategic planning and workforce analysis efforts.
• Supported diversity and inclusion initiatives, promoting a respectful workplace culture.
• Assisted in negotiating contracts with external vendors and service providers.
• Conducted exit interviews, providing insights for organizational improvements.
• Organized training and development sessions to enhance employee skills and performance.
• Scheduled meetings with employees to address concerns and grievances.
• Handled employee discipline and termination to address policy infractions.
• Aligned HR policies with federal and local regulations.
• Helped with employee transfers and referrals.
• Attended conferences, workshops and special events to recruit qualified candidates for company.
• Reported on workplace health and safety compliance to superiors.

• Company Overview: Zubair Electric LLC is a prominent company in Oman, specializing in transformers, electrical solutions, and services.
• Website: www.zubaircorp.com
• Acted as the lead backup for the HR and Administration departments.
• Direct reported to the Assistant General Manager.
• Recruitment/New Hire Process: Scheduling and conducting job interviews, Ensuring background and reference checks are completed, Preparing new employee files, Overseeing the completion of compensation and benefit documentation, Orienting new employees to the organization, Conducting benefit enrollment process, Serving as a point person for all new employee questions.
• Create Employment Letters and contracts.
• Review candidate inventories.
• Contact potential applicants, arrange, and take interviews.
• Identify current and prospective staffing requirements.
• Prepare and post notices and advertisements.
• Advise job applicants on employment requirements, terms, and conditions of employment.
• Notify applicants of the results of the selection process, and prepare job offers.
• Recruiting graduates from colleges, universities, and other educational institutions.
• Coordinate and participate in board HR meetings and events.
• Payroll and Benefits: Evaluating employee skills and competencies for yearly rewards, increments, promotions, etc.
• Entry of new hire set-ups into the Payroll System.
• Data entry of vacation requests into the HR System in preparation for Payroll processing.
• Create benefits packages in comparison to the employee's performance management system.
• Responsible for all follow-up inquiries related to benefit coverage and claims.
• Payroll processing.
• Monitor and Maintain Attendance.
• Training and development activities: Maximize employee performance in service of the company's strategic objectives.
• Determine eligibility for entitlements and arrangements of staff training.
• Provide information or services, such as employee assistance, counseling, and recognition programs.
• Supervise personnel clerks, performing filing, typing, and record-keeping duties.
• Resolving grievances: Providing customer service to the organization's employees.
• Applying disciplinary procedures.
• Issuing warning letters and memorandums.
• Employee exit procedures: Completing termination, resignation, or retirement paperwork and exit interviews.
• Organize and administer staff consultation and grievance procedures.
• Negotiate settlements of appeals and disputes, and coordinate termination of employment process.
• Administrative profile: Record Maintenance & Updating database, Events arrangements.
• Official events, staff welfare, accommodation, and assets arrangements.
• Setting up a designated log-in, workstation, and accommodation), arranging and attending meetings, farewells, and other official gatherings.
• Thorough knowledge of Oman Labour law.
• Clearing and checking medical invoices.
• Giving medical approvals for the employees to the assigned hospitals through health insurance.
• Responsible for arranging agreements after background checks, e.g., labor contracts, miscellaneous purchases, hospital and insurance contracts, and hotel accommodations for visitors or guests.
• Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
• Compiled and prepared reports and documents pertaining to personnel activities.
• Gathered personnel records from other departments or employees.

• Company Overview: Majan Earth Commercial Agencies is a company in Oman providing various commercial services
• Devising and maintaining office systems and Filing
• Booking Hotel rooms and conference facilities
• Attending meetings taking minutes and notes
• Managing and Maintaining Budget as well as invoicing
• Liaising with staff in other departments and external contacts
• Ordering and maintaining stationary equipment
• Sorting out and distributing incoming posts and organizing and sending outgoing posts
• Make travel bookings and arrange hotel accommodations
• Organizing and storing paperwork, documents and computer-based information
• Arranging both in-house and external events
• Majan Earth Commercial Agencies is a company in Oman providing various commercial services

• Company Overview: Fairs & Exhibition Service is a leading company in Pakistan, specializing in organizing trade fairs and exhibitions worldwide.
• Website: www.messefrankfurt.com
• Arrange exhibitors for worldwide events arranged by MesseFrankfurt GmbH.
• Coordination with trade bodies and foreign colleagues for sales and marketing of the exhibition booth space.
• Responsible for meeting given sales targets from SAARC countries.
• Maintaining relations with clients.
• Introduction of international textile-related fairs to the manufacturers of Garments, Denim, Yarn, Fabrics, Industrial, Institutional, and Special Fabrics, Technical textiles, etc.
• Thorough knowledge of visa and other requirements, such as hotel booking, accommodation, floor plans, food, transportation, etc.
• To support clients.
• Arrangement of advertisement materials.
• Training and guidance to the newcomers and co-staff.

Official International Visits:

Nepal:

Traveled to Nepal for the 9th Handicraft Show 2012 held in Kathmandu to set up an information booth and to represent Messe Frankfurt (Fairs and Exhibition Service Pakistan). Meetings with trade bodies, Export Promotion Bureau, chairperson of the relevant textile association. German Commercial Counselor in Nepal, and other embassy people to promote business.

Germany:

Traveled to Frankfurt for the world's biggest textile fair, Heimtextile 2012, to meet and discuss further participation of clients, and to plan further success with international colleagues. Provided services to all customers in the form of guidance for booth setting and all required help to new clients.

• To teach English and to handle the whole administration work

• Dealing with clients about their required printing materials and fulfilling their demands with the required packages

• To teach English to junior grades
• During this work period, I have been trained at 'COWASJEE CAMPUS SADDAR' for Teaching

• Started my career working as a Teacher