Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
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Sumeya Orcan

Melbourne,Australia

Summary

Dynamic professional with experience as a Loan Adviser at Westpac, adept at conflict resolution and effective communication. Proven ability to support customers through challenging situations, ensuring satisfaction and loyalty. Skilled in multi-tasking and utilizing Microsoft Office to enhance productivity. Committed to delivering exceptional service and fostering positive relationships. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Contract Assistant

Medibank
Melbourne, Australia
10.2022 - 01.2023
  • I was hired for a contract to assist with the information leaks in late 2022, I enjoyed this position as it had it required me to use a mixture of accurate information for customers who were concerned about the status of their information security and compassion for our customers who were experiencing this unique experience
  • I chose not to continue my contract with this company because I decided I wanted to pursue my interest in early childhood education

Loan Adviser

Westpac
Melbourne, Australia
09.2021 - 03.2022
  • I was a loan adviser with Westpac, I was responsible for reviewing applications and assessing their eligibility to move on to reviews
  • I enjoyed this position but moved residences and found it too difficult to continue to work

Customer Support Agent

Probe Group
Melbourne, Australia
02.2019 - 05.2020
  • I worked with the probe group agency and at the time we were working with the recoveries department of Afterpay, my responsibilities included contacting customers who were falling behind on their payments and helping them to get back on track with their payments
  • I worked with this company until the covid-19 pandemic

Education

High School Diploma -

Coburg Senior
Coburg, VIC
11-2016

Skills

  • Multi-line telephone systems
  • Customer support
  • Customer relationship
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Customer service
  • Time management abilities
  • Multi-tasking
  • Reservation systems
  • Processing payments
  • Microsoft Office

Certification

2023, Food safety and handling, Asthma and anaphylaxis, Providing first aid in a childcare setting

References

All references are available on request.

References

References available upon request.

Timeline

Contract Assistant

Medibank
10.2022 - 01.2023

Loan Adviser

Westpac
09.2021 - 03.2022

Customer Support Agent

Probe Group
02.2019 - 05.2020

High School Diploma -

Coburg Senior

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Sumeya Orcan