SUMI DANGI
Sydney,NSW
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. With the enthusiasm to learn and grow expertly, I'm looking for a position in Level 1/2 IT where I can execute dominance in training.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
Aussie Globe Education Private Consultancy
11.2022 - 08.2023
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided technical support for users as per tickets via phone/ Microsoft Teams call.
- Used remote login tools to assist clients with technical and product questions.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Installed and configured new hardware, software and peripheral devices.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided assistance with mobile device setup and configuration.
- Collaborated with others to discuss new opportunities.
- Answered calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Assistant
Coles Services
Five Dock
03.2019 - 12.2021
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Assisted customers with returns, exchanges and refunds.
- Fostered relationships with customers to expand customer base and retain business.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Information Technology
Victoria University
160 Sussex St, Sydney06-2023
High School Diploma -
Western Sydney College
Harris Park, NSW02-2021
Skills
- Active Directory
- Microsoft Outlook
- Office 365, Teams, SharePoint, Exchange
- IT Ticketing systems: Fresh-Service
- Mobile Device Management: Microsoft Intune Autopiloting Microsoft Intune
- Computing Systems: Windows and Linux
- Platform: Microsoft Exchange Office 365 Microsoft Active Directory
- Windows Server2019, Windows10, MacOS
- PC assembly, maintenance, and troubleshooting
- Microsoft Office Suite, remote support tools
- Basic understanding of TCP/IP, DNS, DHCP
- Strong communication and interpersonal skills
Skills
- Pragmatic problem-solving | Team Management
- Teamwork and Collaboration Skills
- Adaptability | Creativity
- Leadership | Communication skills
Languages
English
Professional
Hindi
Professional
Nepali
Professional
References
References available upon request.
Timeline
IT Help Desk Technician
Aussie Globe Education Private Consultancy
11.2022 - 08.2023
Sales Assistant
Coles Services
03.2019 - 12.2021
Bachelor of Science - Information Technology
Victoria University
High School Diploma -
Western Sydney College
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