Sumi Gurung
Parramatta,NSW
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Attendant
Kingpin Bowling
12.2023 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Created welcoming and comfortable environment for guests.
Primary School Teacher
Valley View School
05.2022 - 04.2023
- Designed daily lesson plans customized to student needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Developed communicative relationships with students and parents to support learning.
Education
Master of Science - Biotechnology
Macquarie University
Sydney, NSW07.2023
Bachelor of Science - Microbiology
National College (NACOL)
Kathmandu,Nepal07.2021
Skills
- Communication
- Team work
- Adaptability
- Self-motivated
- Quick learner
- Time management
- Problem solving capability
- Flexibility
- Microsoft(Word,Powerpoint,Excel)
Certification
- First Aid
- CPR
- Certificate III Individual support( Ageing and Disability)
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Timeline
Guest Service Attendant
Kingpin Bowling
12.2023 - Current
Primary School Teacher
Valley View School
05.2022 - 04.2023
Master of Science - Biotechnology
Macquarie University
Bachelor of Science - Microbiology
National College (NACOL)
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