Sumi Shrestha
Bethania
Summary
Proactive and organised hospitality professional transitioning into administration, bringing over 10 years’ experience in team coordination, customer engagement, scheduling, and event support. Skilled in Microsoft Office Suite, record keeping, and multitasking in high-pressure environments. Known for building positive relationships, delivering exceptional service, and maintaining accuracy in all tasks. Excited to bring people-focused, detail-oriented skills to an entry-level Administrative Assistant role supporting People, Culture & Marketing functions.
Overview
10
10
years of professional experience
Work History
Supervisor & Administration Assistant
Café 63
08.2024 - Current
- Handled daily financial reconciliation, POS data entry, and record management.
- Created staff rosters, maintained timesheets, and supported payroll processing.
- Processed customer invoices and supplier payments with accuracy.
- Managed inventory, ordering, and supplier relationships.
- Assisted with staff onboarding and compliance with workplace policies.
Front of House & Office Administrative Support
The Crispy Kale
05.2021 - 08.2024
- Managed scheduling, recruitment assistance, and new staff training.
- Handled phone/email enquiries, delivering clear and professional communication.
- Organised front-of-house events and coordinated supplier orders.
- Maintained operational budgets and prepared expense reports.
Front of House Supervisor / Barista
Tank Stream Social
03.2021 - 05.2021
- Oversaw daily service operations, ensuring smooth team coordination.
- Produced shift reports and managed task allocation.
- Maintained professional communication with staff, management, and customers.
Senior Barista / FOH Supervisor
Café Vinyet
10.2019 - 02.2021
- Managed purchasing, stock control, and supplier relationships.
- Tracked compliance with hygiene and workplace safety standards.
- Conducted team training and performance assessments.
Sales Supervisor
Read On Books
10.2018 - 03.2019
- Supervised sales team and managed inventory systems.
- Oversaw pricing, distribution, and sales reporting.
- Resolved customer concerns with a solutions-focused approach.
Sales Assistant
WH Smith
06.2016 - 09.2018
- Delivered consistent customer service and handled POS transactions.
- Assisted with supervising shifts and stock replenishment.
- Maintained accurate store records.
Customer Service Representative
Oporto
12.2015 - 05.2016
- Responded to customer queries and processed orders.
- Recorded service information and liaised with management.
Skills
- Administrative support & office coordination
- Scheduling, rostering & time management
- Recruitment support & onboarding assistance
- Event and function coordination
- Record keeping & data entry
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Budget tracking & supplier liaison
- Professional written and verbal communication
- Conflict resolution & problem solving
- Team leadership & training
Training
- Basic Xero Accounting Software Training
Timeline
Supervisor & Administration Assistant
Café 63
08.2024 - Current
Front of House & Office Administrative Support
The Crispy Kale
05.2021 - 08.2024
Front of House Supervisor / Barista
Tank Stream Social
03.2021 - 05.2021
Senior Barista / FOH Supervisor
Café Vinyet
10.2019 - 02.2021
Sales Supervisor
Read On Books
10.2018 - 03.2019
Sales Assistant
WH Smith
06.2016 - 09.2018
Customer Service Representative
Oporto
12.2015 - 05.2016
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