Sumiati Sumiati
Norwood ,SA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Quality Control, Grader, Packer
South Australia Potato Company
11.2017 - Current
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Completed on-the-job training to learn correct methods for identifying defects.
- Completed daily orders with expert picking and packing of shipments.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Waitress
Bahamas Paradise Cruise Line
10.2015 - 04.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Waitress
Holland America Line
08.2010 - 07.2015
- Providing menus
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Diploma III - Hotel Management
Ambarrukmo Palace Tourism Academy-AMPTA
Jogjakarta, Indonesia 09.2006
Skills
- Food Preparation and Safety
- Ordering Procedures
- Dining Room Monitoring
- Dining Customer Service
- Guest Satisfaction
- Table Preparation
- Dining Room Cleaning and Upkeep
- Equipment Maintenance
- Workplace Safety
- Instructional techniques
- Production Operations
- Customer Satisfaction
Timeline
Quality Control, Grader, Packer
South Australia Potato Company
11.2017 - Current
Waitress
Bahamas Paradise Cruise Line
10.2015 - 04.2016
Waitress
Holland America Line
08.2010 - 07.2015
Diploma III - Hotel Management
Ambarrukmo Palace Tourism Academy-AMPTA
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