Sumin Ji (jasmin)
Summary
Diligent hospitality with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Knowledgeable barista with solid foundation in training and developing baristas to excel in their roles. Successfully implemented training programs that improved team efficiency and customer satisfaction. Demonstrated ability to adapt to various learning styles and foster positive training environment.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Mega Coffee
05.2023 - 11.2025
- Developed and implemented training programs for new baristas, enhancing product knowledge and service skills.
- Mentored junior staff in operational best practices, ensuring consistency in beverage quality and service speed.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
Barista
Mega Coffee
05.2022 - 03.2023
- Prepared and served high-quality coffee beverages to exceed customer expectations.
- Provided exceptional customer service, fostering repeat business and loyalty.
- Managed inventory levels, ensuring timely stock replenishment of supplies.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Convenience Store Clerk
Convenience Store
10.2021 - 03.2022
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Operated cash register efficiently, managing transactions accurately and promptly.
- Stocked shelves regularly, ensuring products were organized and accessible for customers.
- Maintained cleanliness and organization throughout store to promote a welcoming environment.
- Handled inventory management tasks, tracking stock levels and reporting discrepancies.
Crew Member
Baskin Robbins Ice Cream
10.2019 - 10.2021
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Operated cash register and managed transactions with accuracy and attention to detail.
- Prepared ice cream products, ensuring adherence to quality standards and presentation guidelines.
- Maintained cleanliness and organization of work area, contributing to a positive customer experience.
- Collaborated with team members to achieve operational efficiency during peak hours.
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Staff coaching
- Cash handling
- Friendly and outgoing
- Adaptive and creative
Timeline
Barista Trainer
Mega Coffee
05.2023 - 11.2025
Barista
Mega Coffee
05.2022 - 03.2023
Convenience Store Clerk
Convenience Store
10.2021 - 03.2022
Crew Member
Baskin Robbins Ice Cream
10.2019 - 10.2021