SUMIN KIM
Sydney,NSW
Summary
Motivated customer service representative committed to proving high-quality service of for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Swimming Pool Manager
Grand Hyatt Hotel (JEJU)
10.2020 - 04.2022
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Fine Dining Hostess at Yumeyama
Grand Hyatt Hotel (JEJU)
10.2020 - 04.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Sales Assistant
Solb (Pop-up Store)
05.2023 - 05.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Bar and Beverage Staff
Nasa Rock Bowling
04.2019 - 12.2019
- Monitored use of facility and addressed or reported potential hazards.
- Greeted guests and attended to related needs.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Issued tickets to customers and collected payment and fees for desired services.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Kitchen Hand
Himeno Ramen
09.2018 - 01.2019
- Took the orders from customers and explained the menu
- Food preparation
- Made appetizers and side dishes
- Responded to customer’s requests and needs
- Served food and beverages to customers
- Maintained hygiene of the dining area and kitchen
Ice Cream Maker
Everland Amusement Park
04.2018 - 08.2018
- Made Ice-cream and other beverages
- Served Ice-cream and other beverages to customers
- Ensured the customer satisfaction by remaining accessible and friendly
- Responded to customer’s request
- Maintained hygiene of the dining areas
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Hotels - Hospitality
Sol International School - Woosong University
Korea, Daejeon02.2021
Skills
- CRM proficient
- Excellent customer care
- Methodical multitasking
- Outstanding verbal and written communication
- Complaint resolution
- Strategic sales knowledge
Reference
Manager Jamson heejin Yang ( Manager of Yumeyama Grand hyatt Jeju)
Grand Hyatt Hotel Food and Service Department.
Telephone: 82+ 10-5192-0530
Email: jamson.yang@hyatt.com
Timeline
Sales Assistant
Solb (Pop-up Store)
05.2023 - 05.2023
Swimming Pool Manager
Grand Hyatt Hotel (JEJU)
10.2020 - 04.2022
Fine Dining Hostess at Yumeyama
Grand Hyatt Hotel (JEJU)
10.2020 - 04.2022
Bar and Beverage Staff
Nasa Rock Bowling
04.2019 - 12.2019
Kitchen Hand
Himeno Ramen
09.2018 - 01.2019
Ice Cream Maker
Everland Amusement Park
04.2018 - 08.2018
Associate of Hotels - Hospitality
Sol International School - Woosong University
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