Sumin Kim
Brisbane,QLD
Summary
Dependable barista/all rounder successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server and bartender
Buza Pizza
01.2018
- enjoy recommending and explaining products
- also became close with kitchen staff, which made communication between FOH and kitchen smooth
Doctor
Isu Korean Medicine Clinic
01.2022 - 01.2023
- Conducted patient counseling and treatment
- Managed over 50 patients call per day.
- Had the responsibility to determine and recommend treatment, often for extended periods
- Required deep understanding of patients' conditions, as well as their personalities and situations, as treatment often extended over a long period
- Occasionally, had patients who specifically sought me out
- In such cases, I needed to ensure both patient satisfaction and the harmony of my colleagues.
Fine Dining Server
Le comptoir
01.2016 - 01.2017
- Acquired and effectively applied basic etiquette, including dish presentation, wine service, and verbal tone, to work in high-end French restaurant
- Engaged with regular patrons, often recommending menu items, leading to customer satisfaction
Barista
Sweets Planet
07.2014 - 12.2015
- Managed dessert sales and coffee preparation solely
- Passionate about desserts, inquired about customer preferences, and provided personalized recommendations, resulting in loyal clientele
- Efficiently handled crowd management during surge in customers due to TV appearance and Christmas season in 2016 (Temporary role, 3 weeks, at manager's request).
Barista
Gong Cha
04.2014 - 06.2014
- Recruited to work during short-term opening phase of cafe, the largest in Gangnam, when it first entered Korea
- Managed over 80 customer calls per day
- Mainly made drinks and took on all-rounder role.
Education
Bachelor of K.M.D. -
Semyung Univ. South Korea
South Korea01.2022
Skills
- 3 years of experiences in FOH
- RSA certificated, POS handling, Latte art class attended
- Friendly, social and helpful approach to customers
- Fluent English
Certification
Latte Art, 10/17/23, Veneziano Coffee Roasters Training School, Jia Brooks
Languages
English
Korean
Highlights
- 3+ years of experiences in FOH
- RSA certificated, POS handling, Latte art class attended
- Friendly, social and helpful approach to customers
- Fluent English
Availability
Comfortable with flexible schedule
Personal Information
Visa Status: Currently holding Working Holiday Visa (~2024.7)
Timeline
Doctor
Isu Korean Medicine Clinic
01.2022 - 01.2023
Server and bartender
Buza Pizza
01.2018
Fine Dining Server
Le comptoir
01.2016 - 01.2017
Barista
Sweets Planet
07.2014 - 12.2015
Barista
Gong Cha
04.2014 - 06.2014
Bachelor of K.M.D. -
Semyung Univ. South Korea
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