Suminda Gunaratne
Strathnairn ACT,Australia
Summary
Strategic ICT and Facilities Operations Manager with extensive leadership experience across diverse sectors. Known for enhancing organizational resilience through effective digital transformation, cybersecurity governance, and innovative infrastructure management. Successfully managed multi-site operations, optimizing budgets and vendor partnerships to deliver high-quality services.
Overview
37
37
years of professional experience
Work History
ICT & Facilities Operations Manager
Relationships Australia Canberra & Region
ACT, ACT
05.2022 - Current
- Provided strategic leadership of ICT and facilities operations across Relationships Australia Canberra & Region, supporting multiple offices throughout the ACT and regional NSW.
- Expanded responsibilities in 2024 to include facilities operations, providing end-to-end leadership of building infrastructure, office accommodation projects, contractor management, and workplace services alongside organisation-wide ICT operations.
- Lead ICT and Facilities Operations across multiple office locations.
- Managed facilities operations, overseeing building services, office fit-outs, security systems, contractor performance, and workplace infrastructure to ensure operational effectiveness.
- Develop and implement an ICT strategy aligned with organisational objectives.
- Provide strategic advice to the CEO, Executive Leadership Team and Board.
- Manage ICT budgets, procurement and capital investment planning.
- Lead cybersecurity governance and organisational cyber resilience.
- Oversee Microsoft 365, cloud platforms, enterprise networks, servers, telephony and business applications.
- Developed ICT governance frameworks, policies, and operational procedures to align with organizational objectives and improve compliance.
- Lead disaster recovery, business continuity and cyber incident response planning.
- Managed internal ICT staff and coordinated with managed service providers and strategic technology vendors to enhance service delivery and support organizational needs.
- Delivered the organisation's three-year ICT Strategic Roadmap supporting future digital transformation.
- Led the Essential Eight cybersecurity uplift program, significantly strengthening organisational cyber maturity.
- Implemented Microsoft 365 security controls including Multi-Factor Authentication, Conditional Access and mobile application protection.
- Successfully migrated the organisation to RingCentral Cloud Telephony.
- Led SharePoint Online migration and redesigned the organisation's information management platform.
- Delivered server consolidation and cloud migration initiatives, reducing infrastructure costs and operational risk.
- Implemented enterprise content filtering, enhanced web security and cloud-based website protection.
- Developed and implemented the Cyber Incident Response Plan, Disaster Recovery Plan, ICT Policy, Vendor Management Policy and Business Continuity procedures.
- Managed office accommodation /relocation projects and workplace refurbishments across multiple sites.
- Introduced ICT asset lifecycle planning and technology replacement programs to improve operational sustainability.
- Established executive ICT governance reporting and technology performance dashboards.
ICT Manager
Reconciliation Australia
03.2011 - 05.2022
- Reported directly to the Chief Executive Officer and led all aspects of ICT operations, infrastructure, and digital transformation for the national organisation.
- Developed ICT strategy and technology roadmaps.
- Managed enterprise infrastructure, servers, storage, networks and cloud services.
- Delivered organisation-wide ICT transformation projects.
- Managed ICT budgets and vendor contracts.
- Developed and implemented ICT policies, standards, and governance frameworks.
- Led service delivery and ICT support operations.
- Successfully implemented Salesforce CRM across the organisation.
- Delivered complete ICT infrastructure refresh and hardware replacement program.
- Implemented enterprise disaster recovery capability and improved organisational resilience.
- Managed websites, intranet and enterprise applications.
- Led three major website redevelopment projects, enhancing user experience and engagement.
- Introduced the organisation's first intranet platform.
Head of Data Centre Operations
Seylan Bank PLC – Sri Lanka
11.1989 - 01.2010
- Progressed from Systems Officer to Senior Executive and Head of Data Centre Operations within one of Sri Lanka's largest banking organisations.
- Managed mission-critical banking infrastructure for 180+ branches, national ATM networks, and enterprise banking systems, ensuring reliable service delivery.
- Managed enterprise Data Centre operations supporting 24×7 banking services.
- Maintained greater than 99% system availability.
- Led implementation of US$20 million IBM enterprise infrastructure, establishing first deployment in South East Asia.
- Designed and implemented the bank's Disaster Recovery Centre.
- Managed enterprise infrastructure, including IBM Power Systems and nationwide communication network, supporting seamless banking operations.
- Led a team of 26 ICT professionals delivering operational excellence.
- Implemented enterprise security, backup and business continuity capabilities.
Education
Diploma - Information Technology
Australian Computer Society
Diploma - Computer Programming
Institute of Management & Computer Studies
Skills
- ICT strategy development
- Cybersecurity governance
- Cloud services management
- Contractor management
- Disaster recovery planning
- Vendor management and coordination
- Project management and implementation
- Team leadership and collaboration
- Business process re-engineering
- Budgeting and forecasting
- Multi-site operations management
- Risk and security governance
- Business continuity planning
- Operational infrastructure oversight
- Technology lifecycle planning
- IT strategic alignment
- Leadership communication skills
Professional Memberships
- Member, British Computer Society (MBCS)
- Member, ISACA
- Salesforce Administrator
Core Expertise
- ICT Strategy & Governance
- Facilities Operations Management
- ICT Infrastructure & Cloud Services
- Cybersecurity & Risk Management
- Essential Eight Implementation
- Business Continuity & Disaster Recovery
- Office Relocations & Fit-outs
- Microsoft 365 & SharePoint
- Enterprise Networks & Communications
- Physical Security Systems
- Vendor & Contract Management
- Procurement & Budget Management
- Capital Works & Infrastructure Projects
- ICT Policy & Compliance
- Team Leadership & Executive Reporting
- Digital Transformation
Personal Information
- Citizenship: Australian Citizen
Timeline
ICT & Facilities Operations Manager
Relationships Australia Canberra & Region
05.2022 - Current
ICT Manager
Reconciliation Australia
03.2011 - 05.2022
Head of Data Centre Operations
Seylan Bank PLC – Sri Lanka
11.1989 - 01.2010
Diploma - Information Technology
Australian Computer Society
Diploma - Computer Programming
Institute of Management & Computer Studies