Sumiran Giri
Rockdale,NSW
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Data Center Technician (Trainee)
SIlver Lining
04.2022 - 07.2022
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Enhanced security measures by developing and enforcing strict access control protocols for data center personnel.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
IT Support Officer
Integrated Cellular And Molecular Diagnostics LLC
07.2020 - 03.2022
- Providing technical support to users who are experiencing issues with their hardware or software.
- Troubleshooting problems with computer systems and networks.
- Installing and configuring hardware and software.
- Maintaining computer systems and networks.
- Monitoring system performance and identifying potential issues.
- Providing training to users on how to use new hardware or software.
- Talking to clients and computer users to determine the nature of problems
- Responding to breakdowns
- Consulting with IT managers and other departments as required
- Providing IT assistance to staff and customers
- Training end-users on hardware functionality and software programs
- Resolving logged errors in a timely manner
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
IT Trainee
GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit/German Agency for international cooperation)
03.2019 - 04.2020
- Preparation, installation and operation of the computer resources (server, laptops, printers, office internet and network)
- Proceed with the de-installation at end of mission
- Configure and install newly delivered equipment (laptops, printers, smartphones and any related IT equipment for the mission)
- Ensure the IT security of the mission (anti-virus, access control, passwords, etc.)
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Testing new technology
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Provide support, including procedural documentation and relevant reports
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
Education
Master of Information Technology - Information Technology
Kings Own Institute (KOI)
Sydney, NSW06.2024
B.Sc. (Hons) in Computing - Information Technology
Coventry University
Kathmandu, Nepal03.2020
Skills
- Well versed with Windows Operating System and troubleshooting
- Performance Optimization
- IT Support
- Customer Service
- Critical Thinking
- Helpdesk Administration
- Virtualization Technologies
- Critical, Creative and Complete thinking for solving problems focusing on minute to specific details
- Self-Motivated, good reader, active listener and committed toward teamwork
- Maintenance and Repairs
- Network Troubleshooting
Projects
Smart Door lock system using Arduino microcontroller, Arduino Microcontroller, Bluetooth Module, Arduino Programming software, Servo Motor, MIT App Inventor, Smart Phone Calendar Notification, PHP, HTML, CSS, JavaScript, Ajax Online voting system (product), Research on usability technique to develop an online voting system.
References
Will be available Upon Request.
Languages
Nepali
Native or Bilingual
English
Professional Working
Hindi
Limited Working
Timeline
Data Center Technician (Trainee)
SIlver Lining
04.2022 - 07.2022
IT Support Officer
Integrated Cellular And Molecular Diagnostics LLC
07.2020 - 03.2022
IT Trainee
GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit/German Agency for international cooperation)
03.2019 - 04.2020
Master of Information Technology - Information Technology
Kings Own Institute (KOI)
B.Sc. (Hons) in Computing - Information Technology
Coventry University
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