Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Reference
Timeline
Generic

Sumit Nehra

Melbourne,VIC

Summary

Self-Driven, focused and result oriented professional with experience in various fields such Sales, Marketing, Training, Retail Pharmacy and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician/Registered Pharmacist

Neozen Pharma Pvt. Ltd.
07.2022 - 07.2023
  • Assist pharmacist in keeping record of prescription and inventories of medicines.
  • Maintaining pharmacy inventory by stock to determine inventory level, anticipating required medications, placing and expediting orders, verifying receipts, and removing out dated drugs from shelf.
  • Providing patients with prescription and over-the-counter medications and medical equipment in collaboration with pharmacist.
  • Information sharing with patients, caregivers, and other healthcare team members.
  • Organize medications for pharmacist to dispense by reading prescriptions, preparing labels, and calculating quantities.
  • Referring problems or queries to the pharmacist.
  • Keeping record of client information in the database.
  • Process payment of prescriptions and other pharmacy services.

Customer Service Representative

Reliance Fresh
01.2021 - 06.2022
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Senior Nutrition Officer

Nestle India Limited
09.2017 - 12.2020
  • Experience in consistently increasing sales in assigned territory.
  • Attained proficiency in business development and marketing activities, breaking new avenues, and driving sales growth.
  • Taking care of the sales and marketing operations with focus on achieving volume growths.
  • Planning, conducting and evaluating promotion activities in retail as well as super markets.
  • Exploring business potential, opportunities, and clientele to secure profitable business volumes.
  • Ensuring continuous development of the assigned territory and adding new outlets and setting monthly, quarterly and yearly targets.
  • Responsible for keeping record of various reports related to invoicing, redistribution, and stock management.
  • Identifying and assessing training needs of the team.
  • Creating tailored training plans and implementing various training methods to enhance employees' skills and performance.
  • Monitor training program effectiveness and manage budget.
  • Coaching team monthly and share feedback to improve their productivity.

Education

Bachelor in Pharmacy - Pharmacy

Maharishi Markandeshwar University
Ambala, Haryana
08.2017

Skills

    • Sales & operations planning
    • Billing and payment processing
    • POS system operations
    • Product knowledge
    • Training and coaching
    • Communication skills
      • Pharmaceutical knowledge
      • Customer satisfaction
      • Record management
      • Problem solving
      • Retail invoicing & inventory management

Accomplishments

  • Best Nutrition Officer of the Quarter - Dec 2018
  • Branch Detailing Champion - Mar 2019
  • Best Nutrition Officer of the year - Dec 2019

Languages

English
Full Professional
Hindi
Native or Bilingual

Reference

Priya Sharma, +91-9540944088

Rohit Randhawa, 0470556452

Timeline

Pharmacy Technician/Registered Pharmacist

Neozen Pharma Pvt. Ltd.
07.2022 - 07.2023

Customer Service Representative

Reliance Fresh
01.2021 - 06.2022

Senior Nutrition Officer

Nestle India Limited
09.2017 - 12.2020

Bachelor in Pharmacy - Pharmacy

Maharishi Markandeshwar University

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Sumit Nehra