Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sumit Pandey

Chadstone,VIC

Summary

Proven track record at Woolworth, enhancing customer satisfaction and loyalty through effective issue resolution and quality assurance. Skilled in multitasking and organization, adept at increasing sales revenue by cross-selling and maintaining a professional retail environment. Demonstrates excellent communication, ensuring high service standards and maximizing profits without compromising service quality.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

McDonald's
03.2013 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved 100+customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Bolstered customer retention till 75% by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained 50+ team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.

Retail Customer Service Representative

Woolworths
08.2007 - 01.2019
  • Assisted customers with finding suitable products, leading to higher sales revenue.
  • Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
  • Monitored 300+ customer feedback and made adjustments to improve service quality.
  • Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
  • Conducted 50+ regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment.
  • Cross sold complementary items when appropriate, increasing overall transaction value and maximizing profits.
  • Attended 100+ customer complaints and processed product return or replacement requests.
  • Unloaded 59+ delivery trucks and safely transported goods from stockroom to assigned floor.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.

Education

Bachelor of Science - Information Science

Swinburne University of Technology
Melbourne, VIC
09.2013

Skills

  • Excellent written and oral communication
  • Multitasking and Organization
  • Customer Service and Satisfaction
  • Driving Skills
  • Customer Consultation
  • Workload and Time Management
  • Knowledge of Traffic Laws
  • Safety Awareness
  • Telephone Etiquette
  • Customer Support
  • Vehicle Maintenance Awareness
  • Physical Fitness

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Documented and resolved multiple Issue which led to better efficiency and accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification


  • Defensive Driving Course.
  • Commercial Driver's License (CDL) with Passenger Endorsement.
  • CPR and First Aid Certified.
  • HR (Heavy Rigid) Licence.
  • Working With Children Check (WWCC).
  • National Police Check.
  • Medical Assessment.

Timeline

Customer Service Representative

McDonald's
03.2013 - Current

Retail Customer Service Representative

Woolworths
08.2007 - 01.2019

Bachelor of Science - Information Science

Swinburne University of Technology

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Sumit Pandey