Sumit Rijal
Brisbane,QLD
Summary
Proven leader in hospitality and customer service, adept at team management and enhancing customer satisfaction, as demonstrated at Opal Aged Care. Skilled in health and safety practices and proficient in Microsoft Office, I excel in fostering stakeholder relationships and mentoring staff for career advancement, ensuring regulatory compliance and service excellence.
Overview
2
2
years of professional experience
Work History
Manager
Kebab Zone and Charcoal Chicken
2023.02 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering recommendations based on preferences.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Hospitality Services Officer
Opal Aged Care
2023.01 - 2024.07
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Education
Master of Science - Agricultural Information And Management
Leaders Institute
Brisbane, QLD10.2024
Bachelor of Science - Computer And Information Sciences
Bangalore University
New Horizon College Of Engineering11.2021
Skills
- Team Management
- Food allergy understanding
- Food presentation
- Health and safety
- Cleaning tools maintenance
- Microsoft Outlook, Word, and Excel
- Customer Service
Languages
English
Full Professional
Timeline
Manager
Kebab Zone and Charcoal Chicken
2023.02 - Current
Hospitality Services Officer
Opal Aged Care
2023.01 - 2024.07
Master of Science - Agricultural Information And Management
Leaders Institute
Bachelor of Science - Computer And Information Sciences
Bangalore University
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