Sumit Sharma

Restaurant-server

Radhe Radhe Pure Veg Restaurant

Jalandhar, Punjab

03.2015 - 03.2022

Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cultivated warm relationships with regular customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Served food and beverages promptly with focused attention to customer needs.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Increased sales significantly by upselling higher-end products to customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Overview

Work History

Restaurant-server

Education

Bachelor of Arts - Humanities

Skills

Timeline

Restaurant-server

Bachelor of Arts - Humanities

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