Summa Bragg
Marino,SA
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Committed to delivering positive customer experiences through exceptional communication and efficient time management.
Overview
24
24
years of professional experience
Work History
Team Lead - Commercial Operations
Viva Energy Australia
Adelaide, South Australia
02.2023 - Current
- Supervised daily operations to ensure efficient workflow and productivity across a team of 9 FT employees.
- Implemented process improvements to enhance operational efficiency and quality.
- Collaborated with cross-functional teams to streamline processes and reduce delays.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Lead multiple recruitment opportunities from End to End including, review and prioritisation of suitable applicants; coordination of interviews, lead in interviews, on-boarding including system set up and training.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Resolving escalated issues involving customers, vendors or employees.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Developing policies and procedures that promote a safe working environment.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
Team Leader Environmental Health
City of Port Adelaide Enfield
Adelaide, South Australia
01.2019 - 02.2023
- Assisted in conflict resolution among team members to maintain a positive environment.
- Interpretation of legislation applicable to breaches of compliance.
- Wrote, reviewed and consulted on Council policies.
- Daily interactions with customers (internal and external stakeholders) often on conflict resolution to ensure thorough understanding and clarity on communication.
- Ongoing adherence to legislated records management requirements.
- Multitasking and prioritisation of daily tasks across.
- Exceptional customer service experience, continual liaison with customers to promote positive relationships.
Environmental Health Officer
City of Port Adelaide Enfield
Adelaide, South Australia
01.2002 - 01.2018
- Conducted environmental inspections to ensure compliance with health regulations.
- Investigated public complaints regarding environmental health issues.
- Developed and implemented local health education programs for community engagement.
- Facilitated training sessions on environmental health standards for staff members.
- Responded quickly to emergency situations involving environmental health risks.
Education
Bachelor of Science - Environmental Health
Banksia Park High International High School
South Australia11-2001
Skills
- Customer relationship management
- Highly effective communication
- Time management
- Process improvement
- Business continuity
- Root cause analysis
Timeline
Team Lead - Commercial Operations
Viva Energy Australia
02.2023 - Current
Team Leader Environmental Health
City of Port Adelaide Enfield
01.2019 - 02.2023
Environmental Health Officer
City of Port Adelaide Enfield
01.2002 - 01.2018
Bachelor of Science - Environmental Health
Banksia Park High International High School
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