Summa Collins
Broken Hill,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Hospitality Team Member
Gourmet Cribtin
Broken Hill, NSW
02.2023 - Current
- Served food and drinks to customers in a timely manner.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Restocked supplies of condiments, beverages and other items as needed.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Answered questions regarding menu items, special offers and other restaurant information.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
All Rounder
Packsaddle Roadhouse
Packsaddle, NSW
05.2022 - 01.2023
- Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
- Operated cash register, processed payments.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Maintained cleanliness of store area including wiping down counters and sweeping floors.
- Greeted customers and provided excellent customer service.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
- Assisted customers with pump selection and payment options.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Completed repairs and maintenance work to company standards.
- Completed building repairs and maintenance to walkways, sidewalks and landscaping.
- Planned and managed general repairs and maintenance and construction projects.
- Ensured rooms were properly stocked with amenities such as towels, linens, toiletries.
- Responded to guest inquiries in a timely manner via telephone or email.
- Greeted guests upon arrival and provided them with orientation materials regarding the facility's amenities.
- Verified that all paperwork was completed correctly prior to check-in process being finalized.
- Assisted guests with check-in and check-out procedures, providing information about the hotel services.
- Vacuumed carpets, dusted furniture, mopped floors, and emptied trash cans in all public areas of the hotel.
Education
Certificate II in Skills For Work & Vocational Pathways - Equivalent To Year 10
TAFE NSW
Broken Hill12-2023
Year 9
Broken Hill High School
Broken Hill12-2021
Skills
- Initiative and Self-Motivated
- Leadership & Communication skills
- Reliability & Strong work ethic
- Time Management & Multitasking
- Self Motivated & Practical based learner
- Confident and approachable
- Creative Strengths
- Solution based thinker
Timeline
Hospitality Team Member
Gourmet Cribtin
02.2023 - Current
All Rounder
Packsaddle Roadhouse
05.2022 - 01.2023
Certificate II in Skills For Work & Vocational Pathways - Equivalent To Year 10
TAFE NSW
Year 9
Broken Hill High School
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