Summa Drysdale
Eatons Hill,Australia
Summary
Versatile and customer-focused professional with over 4 years of experience in cashiering, retail, and dental assisting. Skilled in delivering exceptional customer service, resolving conflicts, and building strong relationships with customers, patients, and team members. Demonstrates effective written and verbal communication, keen attention to detail, and a collaborative approach in fast-paced environments.
Trained dental assistant with hands-on experience in chairside support, dental radiography, and front office administrative tasks. Quick to learn new systems and processes, with a personable and adaptable attitude, ready to contribute confidently in both clinical and customer-facing roles.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Ashgrove West Dental
Ashgrove, QLD
05.2025 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Customer Service Representative
Red Rooster
09.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
KFC
04.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Trainee
DRD Cars & Trailers
12.2023 - 09.2024
- Negotiated contracts with new clients, securing favorable terms for both parties involved.
- Participated actively in weekly sales meetings, sharing insights about customer preferences to inform team strategy.
- Developed strong relationships with key customers, resulting in increased repeat business.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Conducted market research to assess customer needs and preferences.
Administration Assistant
Garry Cricks Car Dealership
06.2021 - 12.2021
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Domino’s Pizza
02.2020 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Completed Year 10 -
Mackay State High School
Skills
- Cash Handling
- Customer Service
- Cross-training capabilities
- Teeth cleaning assistance
- Reception duties
- Equipment sterilization
- Dental impressions
- Treatment room setup
Timeline
Dental Assistant
Ashgrove West Dental
05.2025 - Current
Customer Service Representative
Red Rooster
09.2024 - 05.2025
Sales Trainee
DRD Cars & Trailers
12.2023 - 09.2024
Customer Service Representative
KFC
04.2022 - 11.2024
Administration Assistant
Garry Cricks Car Dealership
06.2021 - 12.2021
Customer Service Representative
Domino’s Pizza
02.2020 - 08.2020
Completed Year 10 -
Mackay State High School