Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
Generic

Summah Heaps-Wilkins

Tweed Heads,NSW

Summary

I am a dynamic and outgoing customer service professional with a natural flair for communication. My vibrant personality allows me to create positive and memorable experiences for customers, and my enthusiasm extends to fostering a collaborative and positive team environment. With a commitment to continuous improvement, adaptability, and a passion for exceeding expectations, I am eager to bring these skills and energy to contribute to the success of your organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Regional Sales Manager

Arnhem Clothing
06.2022 - Current
  • Overseeing the operations of multiple retail branches
  • Guiding, training and managing lower-level management within HQ and retail staff across two stores
  • Preparing performance reports for presentation to directors
  • Develop and implement training programs for staff in the boutiques
  • Ensure that all branches follow safety, health and business laws and Regulations
  • Uphold company standards of excellence and service, guaranteeing quality performance
  • Collaborate with marketing team for the planning of in store promotions and events
  • Maximise company profits at the branches supervised
  • Exceptional customer relations and customer service skills within the business.

Store Manager - Gold Coast and Byron Bay

Boardriders - Quiksilver And Billabong
04.2014 - 06.2022
  • Managing and developing team to achieve and exceed sales expectations, ranging from teams as small as 3 people up to 30
  • Managing and coordinating company run sales at offsite locations
  • Staff training and development, creating succession plans for staff to excel into higher roles
  • Daily use of Microsoft Excel and Word documents
  • Stock allocation and distribution via the company head office
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maximised sales by creating innovative visual merchandising displays and store layouts.

Customer Service Agent - Wellington and Auckland, New Zealand

Aerocare
01.2013 - 02.2014
  • Servicing Jetstar New Zealand
  • High level of customer service
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilised strong problem-solving skills to quickly identify and address customer issues.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Education

01.2014

Certificate 4 - Travel And Tourism

Travel Careers And Training, Wellington New Zealand
Wellington, New Zealand
01.2012

Skills

  • Customer Service
  • Positive Attitude
  • Staff Management
  • Sales Leadership
  • Operations Management
  • Multitasking
  • Conflict Resolution
  • Time Management
  • Active Listening
  • Customer Focus
  • Interpersonal Skills

Personal Information

  • Date of Birth: 05/18/1994
  • Gender: Female
  • Nationality: New Zealand

References

  • Katie Munro - Arnhem Clothing General Manager, Byron Bay 0404 963 875, katiejmunro@gmail.com
  • Matty Risbridge - Boardriders Regional Manager, South East Queensland 0416 608 193, matty.risbridge@boardriders.com


Certification

  • CPR First Aid Certificate, Southern Cross First Aid - Dec 2023 - Current
  • QLD Responsible Service of Alcohol, Clear to Work - Dec 2023 - Current

Timeline

Regional Sales Manager

Arnhem Clothing
06.2022 - Current

Store Manager - Gold Coast and Byron Bay

Boardriders - Quiksilver And Billabong
04.2014 - 06.2022

Customer Service Agent - Wellington and Auckland, New Zealand

Aerocare
01.2013 - 02.2014

Certificate 4 - Travel And Tourism

Travel Careers And Training, Wellington New Zealand

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Summah Heaps-Wilkins