Summah Khodr

As a Shift Supervisor at KFC, my responsibilities included:

• Supervising and coordinating team members during the shift.
• Assigning tasks and ensuring team members perform their duties efficiently.
• Overseeing daily operations, including food preparation, order accuracy, and speed of service.
• Ensuring customers receive high-quality service and addressing issues or complaints properly.
• Monitoring the dining area for cleanliness and customer satisfaction.
• Training new team members and coaching existing staff to improve performance.
• Maintaining a clean and safe work environment for both and customers.
• Managing the cash register and ensuring accurate cash handling during shifts.
• Addressing operational challenges, such as staffing shortages or equipment issues.
• Making real-time decisions to ensure efficiency and customer satisfaction.

As a Team Member at KFC, my responsibilities included:

• Greeting customers with a friendly attitude and assisting with orders.
• Handling inquiries, resolving complaints, and ensuring customer satisfaction.
• Packaging and presenting orders accurately and promptly.
• Ensuring the highest levels of food safety and hygiene during food preparation.
• Monitoring stock levels and restocking as needed.
• Working with other teams to maintain smooth operations during busy periods.
• Supporting and helping fellow team members in various tasks.
• Adapting to different roles and shifts as required by management.
• Maintaining tidiness and cleanliness in the kitchen, dining, and customer service areas.
• Following safety protocols and food hygiene standards.
• Assisting in equipment cleaning and basic maintenance.
• Operating a cash register to process payments for customers.